Review Time
The most dreadful service I have ever experienced. Booked a taxi for my son to get to school in time for an important exam (husband and I both too unwell to drive). It’s a 10 minute journey, the exam was at 9am and we booked for 8.30am. By 8.50am they did not turn up even though it was a “priority” booking. I was furious. After several attempts to call we finally got through to a lady to be told “the next available taxi” would be sent. How on Earth is that a priority booking? When challenged, “traffic” was used as an excuse. We explained that traffic is inevitably bad at 8.30am and surely that means the cab sets off in good time for the passenger. I was exasperated and I asked for a refund of our pre-payment which was agreed. Actually they are not meant to take that payment until the passenger is delivered. Silvertown, who we usually use but were not able to take our son at that time, did actually come to the rescue. My son’s school was very understanding and enabled him to have time added on.To our horror Lynx then took payment this evening. Nothing will convince me otherwise that they are absolute charlatans!! NEVER use this firm.
Booked taxi on phone for Macclesfield train station, driver picks me up and ask where and I say Macclesfield train station as I have a train to catch. Driver starts to take me to Wilmslow train station and I realise a bit later as I’m on my phone. I ask him why and he says I booked Wilmslow station on the app. I tell him I didn’t and I don’t have their app, I booked on the phone and told the lady Macclesfield. He insists I said Wilmslow. He turns around and takes me to Macclesfield where I miss my train. He also charged me £10 for a £5 journey. I will never use Lynx taxi again. I will use Silvertown where I have never had any problems.
If I could give them no stars I would. Absolutely shocking service. On two occasions they have not turned up as promised. After the first occasion i decided to give them an opportunity to redeem themselves. I booked a taxi 3 hours ahead of them for an important event. 3 minutes prior to its arrival time, I got a message that my driver was a few minutes away which included his name and taxi reg number. Almost simultaneously they debited my card for the journey, then they rang me to say ‘sorry we don’t have a cab for you and don’t know when we will!’ After arguing back and forth he put the phone down on me. I contacted Free Now and they had a car to me in less then 2 minutes. I work for a large organisation and when ever I’m asked to recommend a taxi company, it most certainly will be Free Now and I’ll tell them to avoid Lynx!
Used a few times this week out of necessity and every time the driver almost killed us with carelessness looking at his phone instead of the road and having to slam brakes on last minute. Tried to call and let them know but they just answer the phone then put you on mute until you hang up. Another time couldn’t get one at all, the app takes forever to connect you with a driver then immediately says driver had to cancel so we ended up having to walk 2.5 miles home. Won’t bother using again, a lot of more reliable options are available
ABUSIVE DRIVERS!!! They lock you in the car, demand more money than they’re supposed to, shout at you (even lone young girls), if you’re 2 minutes late they’ll get nasty, they can NEVER find where to go and expect you to tell them where to go as if you’re the taxi driver although, they never actually let you speak to give them proper directions. The WORST experience I’ve ever had with any taxi company and I use Wilmslow Taxis, Club Cars (which is amazing I highly recommend them) and Uber none of which I’ve had any kind of experience like I have done with Lynx Taxis. The absolute worst service and nasty abusive predatory drivers. DO NOT USE!
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South Mcr & Cheshire Areas:0161 480 5000 / 01625 43 43 43. Download our App for priority booking,pay cash/card,track your ride CLICK:https://t.co/9aUNBJuPf2
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