Review Time
Same problem as everyone else here. Vinted claim they have wired me my money after selling an item on Vinted but I've received nothing. My bank say they can't get involved as nothing's gone into or left my account. Vinted keep ending my conversation and blocking every request I make to just find out what's happened to my money. Total daylight robbery.
According to Vinted, Mangopay are preventing me from accessing my money. They blocked my account once I started selling, not buying, and only when I started to attempt to withdraw my money into my own bank account. This is surely fraud?? How are a finance company and money platform able to withhold funds without explanation? They have repeatedly requested I fill in the same form over and over again, they have repeatedly asked me for government issued I.D, I have sent it many times and in different forms and am answered in customer service chat by a bot, and it appears the same bot, or as Mangopay describe it, " A.I driven identity check technology", which it appears are the same superstars answering these negative reviews. I have one regret.Not checking these reviews before selling so I am now telling everyone I can on every platform possible, not to sell on Vinted. 1 star is excessive.
Crap service Sold 2 items 23 AprilWithdrew £30 on 1 May and £8.50 2 MayNo funds were ever received. Vinted had me jumping through hoops providing bank statements and official letter from my bankThey then admit after swearing blind it was processed and I'm lying that Mangopay the processing partner had issues on 1 and 2md May but Vinted close all threads and just say it's being investigated! MANGOPAY WHEN ARE YOU PAYINF US OUR MONEY????DO NOT COPY AND PASTE SAME REPLY AS YOU HAVE TO EVERYONE ELSE!
I can’t believe they are getting away with this. My situation is very similar to the mentioned below.I was using Vinted clearing my cupboard to pay some bills.I had been withdrawing with no problem, then all of a sudden it stopped working, I had already verified my identity.But this time I had to fill out a money laundering / fraud form. I filled it out and am yet to hear back.I have chased up with Vinted and am not confident I am even getting a human response.I would highly recommend avoiding them as they have kept my money for + 10 days for no given reason, no process highlighted and no timeline.Re Mangopay response below - how long does this take? Currently been 2 weeks I haven’t been able to withdraw any money - despite already having ID verified.UPDATE - STILL NOT RESOLVED @MANGOPAY - WHY ARE SOME BEING RESOLVED HERE BUT MINE STILL HAS NOT OVER 3 WEEKS NOW!
I am in the same boat. Have been selling on vinted with no problem for the past year. They then asked for ID verification which was successful - then asked for proof of address which i sent. This was all over 3 weeks ago. Still cant withdraw money. Vinted saying they are waiting to hear back from mango pay. It is so frustrating as no one really knows what is going on and we have money we want to withdraw. I wont carry on selling on Vinted as I dont want them to have even more of my money that I cant withdraw! "James" is also just a chat bot. Crap customer service.
For those who sell stuff on Vinted: Please be aware that Mangopay can randomly block your Vinted balance and prohibit you from using it for purchase or withdrawing it. They ask for documents such as bank statements but won’t guarantee any deadline to solve the issue. Don’t leave your money on Vinted.For people who experience issues with Mangopay in the Netherlands, you can report to AFM.
I withdrew my Vinted balance to my bank account on the 16th of April and I still haven't received the funds 10 days on. Supplied all documentation to the Vinted help centre and they gave me an end-to-end ID as proof from the payment provider but my bank are not able to trace this as it's an automatic payment and doesn't require pending. Extremely disheartening as the funds have seamlessly vanished into thin air.
I sold clothing via Vinted and mango pay did not transfer the funds into my account. I chased this Vinted who insisted I had been paid and blamed my bank. After investigation from my bank it was found that Mango Pay were being dishonest. After constant challenges from me they eventually paid and apologised
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Founded in 2013, Mangopay is the wallet-first infrastructure for multi-party payment flows, designed to give platforms the control, scalability, and revenue opportunities they need to thrive. Mangopay offers programmable wallets that mirror real-world multi-party experiences, enabling platforms to hold, split, and move funds across buyers, sellers, and partners, while unlocking new monetization streams.
Mangopay powers platforms with white-label infrastructure, offering IBANs, FX, acquirer-agnostic processing, and fast cross-border payouts, all secured by AI-driven fraud and compliance tools.
With over €150 billion processed, 430 million wallets created, and 330 million users onboarded, Mangopay has demonstrated scale and reliability. Leading platforms like Vinted, Wallapop, Storefund, and Debenhams have used Mangopay to power complex flows, double transaction volumes, and streamline global operations. See more
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