Review Time
Good product, but horrible customer service. I was planning on buying multiple pairs, but after speaking with their customer service, I am writing this review. They do not stand behind their product AND expect the customer to enforce the agreement with vendors. Ridiculous. Look for an alternative product.
Used to love maui jim, got multiple shades repaired and they always just charged for lenses now recently the middle bridge breaks really easily and they charge $40 to fix that and refuse to cover for warranty. Their customer service guy was rude and unhelpful. 10+ years and over 30 pairs bought and now they decide to stop caring smh.
I love Maui Jim sunglasses, and don’t wear any others (shame you can’t find them on the high street too often these days, but that’s by the bye). On a recent holiday I was in a jeep which banked hard, and I clattered into another poor soul. A temple of my Banyans snapped. Hubby found the MJ repairs site and hey presto, my repaired glasses are on their way back to me. All for just £12! A new pair would be between £160 and £200. What’s not to love? Thank you MJ for such swift, easy service. Definitely recommend!
I've been a long-time fan of Maui Jim sunglasses, appreciating their quality and craftsmanship. However, my recent experience has been nothing short of a nightmare. Despite taking great care of my sunglasses, one of the lenses cracked under normal use. Even the specialty glasses shop where I bought them confirmed that it was a non-provoked damage.Unfortunately, Maui Jim refused to honor the warranty for the broken lenses, claiming it was outside their coverage. The customer service was unresponsive and unhelpful, and it felt like they were simply reading off a script instead of addressing my concerns.What truly baffles me is that a brand priding itself on quality and customer satisfaction failed to deliver on either front. The refusal to cover what is clearly a manufacturing defect has shattered my confidence in Maui Jim.I would caution potential buyers to consider other options if you're looking for a pair of sunglasses that come with reliable customer service and warranty protection.
Over the years I have owned many different high end sunglasses : Ray Ban, Oakley, Dior, Chanel, Bvlgari, Gucci to name but a few. I thought I had found my all time favourite in a pair of polarised Tiffany sunglasses and was gutted when they broke. Having searched around I came upon Maui Jim's Ocean glasses and I am now glad my Tiffany's broke! I have the Ocean in Tortoise & Raspberry and the Maui Rose lens is the best I have ever come across. The clarity and contrast is amazing. The frame is amazingly light and comfortable and they came with a foldable case. They look stylish and I really can't fault them. I can't imagine wearing another brand now.
they only get 1 star because I had to I sent 2 pairs back to have lenses repaired or replaced I have no problem paying what ever I loved the glasses , never got them back never nothing , so I have another pair I want to get new lenses so I ask can I purchase them they say no send glasses back .... no thanks , so if you are looking for a company who you want to wear there gear forever like I was I bought the first pair on the boat docks of Hawaii sorry I will shop else were there are to many brands they give and have customer service now more wasteing my money and not returning my glasses no service no way no excuses this company takes advantage of being on the island and terrible customer service a big bully company and look elsewhere if you are considering making the investment on a good pair of gasses not a cheap no coustomer serve so if you wear there garbage know you are wearing nothing to be proud of in my opinion and spread the word as I will on every platform aviialible .....
Amazing product and fantastic customisation. Very intricate decision making about lenses, colour, materials. HOWEVER, the website appears to have taken a sudden downturn! Please reinstate the old website! Much more informative on a product by product basis.
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Maui Jim is a Peoria, Illinois-based manufacturer of sunglasses.
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