Review Time
Bought at pair of Southern Cross sunglasses when I was in Aus last year and loved them.Got them out this weekend and one of the lenses was shattered. Look up repairs and found UK site was in Guildford which is near me. Pop over to drop off sunglasses for repair - was told to hang while the technician had a look. 5 mins later Dave appeared and said’ there you go, all done!!’. Best news all covered under warranty.Thank you Maui Jim - top service
Bought a pair of Maui Jim sunglasses last August, simply because I love them. It’s the third pair I’ve bought. Unfortunately, my puppy got hold of them over the Easter break, and chewed the ends of both temples. From the Maui Jim Website, I noticed they have a repair option, so I booked a repair with them. As I’m heading off on holidays, in just over a week’s time, I rang them to see how long the repair would take. They couldn’t guarantee my glasses would be returned prior to my departure, so I asked if I could buy the parts and fit them myself. Because of their red tape, I was told I couldn’t buy parts and fit them myself. For this reason I feel totally let down by Maui Jim and I will never buy another pair.
I ordered a pair of Maui Jim glasses on backorder. After many weeks I was advised they were "in" and I needed to pay...they took my credit card details, we spoke about delivery dates. The glasses did not arrive. I rang to be told they had allocated the glasses to someone else. I again went on backorder. No follow up communication. I called...again and they suggested alternatives. I did not ask them to cancel my backorder. I have just called again to be told my order has been cancelled when they spoke about alternatives. AAAAGGGGHHHH. Maui Jim I give up on you.
Old style 'putting the customer first' blended with cutting edge tech that makes the products definitively best . A winning combination and very rare in todays world . I will only buy from Maui Jim , what a pleasure dealing with them
I decided to get a new Maui Jim style and lens for a hiking trip to Patagonia and it turned out way better than expected. Over the last 30+ years I’ve gone from grey to rose to bronze lenses and from regular to bifocals (an aging thing). A couple months ago I learned I needed a prescription lens and stuck with Maui Jim because the product and service have proven to be worth the cost. My strategy was to use the Rx sunglasses for golf and a planned hiking trip to Patagonia. The new HT tint was recommended. It would keep things sharp in cloudy or rainy weather as well as in sun. When they arrived I was happy with the new sharpness of my vision, but going to Patagonia took that feeling to a new level. Transformed the experience. We hiked for 7-12 hours daily in all kinds of weather. The glasses handled rain, snow, bright sun, super heavy wind and my sweat from all the steep ups and downs flawlessly. They were comfortable, anchored to my head, protected my eyes from the elements, gave me awesome clarity and depth perception, and thinking back, I didn’t consciously know that I had them on.Great lens, sturdy frame, great prescription technology. Unexpectedly a highlight of the awesome trip! Thanks!
Very dissatisfied with their warranty and customer service. They use an outside source for repairs and the person I spoke to used derogatory terms in reference to his employees and the mistakes made. While also not assisting me with my request or understandings. I would not pay for what I did for my glasses knowing all this. Plus the scratch really easily for $400 glasses
When I called Maui Jim for service on how to send in a frame for new prescription lenses I was "axed" to take them to an authorized dealer to get a prescription and have them sent in for "Maui Jim Rx Lenses". When I handed them my glasses at a Maui Jim authorized dealer after their eye exam and prescription, the Lens Crafter sales agent said that they could not send them in because they did not carry my "Maui Jim Style of glasses. What difference does that make? So I called the Low I.Q. people at Maui Jim and told them the the story and they told me to find another Maui Jim Dealer that would do that for me. The low I.Q. people at the Peoria, Illinois MJ Headquartes think that this is good customer service. I don't think so. Does the parent company of Maui Jim know that these low I.Q. people in Peoria, IL are destroying the Maui Jim name that I have been purchasing from since 2003? What kind of ignorant rules and policies are these low I.Q. people in Peoria imposing on their dealers?
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Maui Jim is a Peoria, Illinois-based manufacturer of sunglasses.
