Review Time
Tried to buy a pair of Mavericks on line and use my Veterans discount . I completed the form for the purchase over and over again and kept receiving an error message ‘ SOMETHING WENT WRONG “ I called the customer support number . They couldn’t help because I didn’t have an order number . DAH Later my bank issued a fraud alert . My card had been charged by them twice . They were bought out by Kering eyeware .
Excellent Customer Service - They Made It RightI had an issue where my return/repair package was lost in transit, which obviously wasn't ideal. However, Maui Jim's customer service team stepped up immediately and handled the situation professionally. They didn't make excuses or drag things out—they simply made it right.I'm now getting a replacement pair of sunglasses, and the entire resolution process was handled quickly and without hassle. This is exactly how a company should treat their customers when problems arise.The difference between a good company and a great one isn't whether issues happen—it's how they respond when they do. Maui Jim earned my loyalty with how they handled this situation.I'm actively recommending them to all my friends and family. If you're looking for quality sunglasses AND a company that stands behind their products with real customer service, Maui Jim is the way to go.
I wanted to share some feedback regarding my recent experience with Maui Jim. Unfortunately, I was informed that the brand does not accommodate goodwill repairs, which was super disappointing.I purchased my glasses around three years ago and used them only for sports activities. While they were certainly well-used, I didn’t expect the lens film to start warping—something I’ve never encountered with other sunglasses, even after extensive and many years of use. Since the issue occurred outside the warranty period, I was told there was nothing that could be done.Given this experience, I’ve decided not to purchase Maui Jim products again and will be considering alternatives like Oakley going forward.
30 months ago I paid 400 euros for a pair of sunglasses with a Titanium frame. I have not used them much, and last week I went to put them on and the frame was broken. There was no impact or abuse whatsoever. I was told by the seller of the glasses that I would be charged 150 euros for replacement frame, which does not include the fitting. What a joke! Frankly, I would never again but this brand, which is overpriced and poor quality.
I thought i was upgrading from Costa's poor warranty to a much superior one. Don't believe for 1 second they have a better warranty, they don't!!!My lens had scratching on them after just 1 month of owning them. They are charging me $95 to replace a lense. In the future I won't spend that kind of money again.
I paid 289 dollars for a pair of Honi sunglasses and the nose piece fell off after 6 months. Maui Jim customer service sent me replacements and told me to get superglue and glue them on myself. So for this price point I would have expected at least the superglue to be enclosed with the replacement nose pads
I have always had great service from the Maui Jim team. One of the arms broke off my MJ Sports, not only did they repair (12 pound processing fee) but polished the lens and generally made them literally as good as new. I am beyond impressed. Turned around in less than 7 days.
purchased Maui Jim prescription sun glasses. I am a low sunglass user. in 2 years the coating on the glasses is coming off. (missed warranty ). No help from place I purchased except to buy new $300 lenses. I have contacted company directly and although kind, would not help or replace or take any responsibility for lens defect (they do make the lenses not a separate company). So don't expect more than 2 years of use. My husband has 20 year old Ray Bans and they look better than the Maui Jims. Very disappointed!
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Maui Jim is a Peoria, Illinois-based manufacturer of sunglasses.
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