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The company makes it hard to return or exchange even though it's their lenses that scratch so easily. You can see this common complaint even on their "highest scratch-resistant option" sunglass on their website called the Makoa. You are also better off going to Sunglass Hut and having a sunglass product trained rep give you exactly what you need regardless of brand. I told the untrained Maui Jim web chat agent what I needed and ended up getting sunburns all across the sides of my eyes due to their ill-advised recommendation. Later on, I finally drove far to Sunglass Hut to get better support before I would go blind as a professional driver and they gave me the exact sunglass that went on to protect me. Maui Jim then would not take their easily scratched glass back as Jake D's review mentions. This was a $300 mistake that I can't even get a partial refund for and it all started with shopping on the Maui Jim website instead of going into to a Sunglass Hut to speak with an expert. Sharing this review online
Own both polycarbonate and glass lens model Maui’s and both are a so called bronze tint and rather different. The polycarbonate lens is a really dull not to be used on variable cloudy days and is really depressing to look through. The Mixed Plate glass lens isn’t much better either and has a tri colour cast on the surface of the lens clearly visible in good light. Performance is a really poor second to Serengeti Alray for the glass lens and the same for Serengetis plastic Linosa which beats anything from Maui Jim’s polycarbonate stable hands down. Brilliant advertising from the Maui camp is what Serengeti can’t match. It’s all a massive hype when it all comes down to it but don’t be taken in. Try before you buy.Iabl
I bought a pair of Maui Jim frameless sunglasses many years ago in the UK. I remember thinking they were quite expensive, but now I know they were worth every penny. I found other sunglasses very uncomfortable and heavy, so I never used any other sine, but this pair. A few weeks ago, while on business trip in the US, the glasses fell off my face because one lens got detached. I tried to have them repaired at serval opticians, but with no luck. Eventually it occurred to me to look at the company’s website, which I did and got in touch with customer service. I was advised to send the glasses for a repair (free, with potentially minimal administrative charges). The customer service has been excellent. I got a response to my first email immediately, during weekend. When I posted the glasses, I got receipt confirmation within 2 days. I was just informed, not even the whole week later, that the glasses have been repaired and are on the way back, with tracking number provided. I also received an invoice with £0 to pay, which make me feel a little guilty. I doubt I would ever consider any other make. Before I bought this pair of glasses I tired many brands and never persevered with any of them more than one season.
Amazing quality glasses..once you wear them you will not buy anything else.. follow up when I had an issue was outstanding ..seriously I will never go else where for my sunglasses and now my wife has a pair ... very very good company and after sales service ..
Top class customer service!This is the best customer service I ever received. They go a long to help the customer. I bought a pair 4 months ago and had it stolen yesterday, well guess what they offered a discount for a new pair...Still amazed by the quality of their sunglasses and top class customer service. Now that's customer retention guaranteed!
Requested to repair my Maui Jim sunglasses at UK Guildford service as one of my temple was broken. They communicated very well. Made it look like new sunglasses, with original parts and even gave nice Maui Jim case. This extra mile customer service is 6 star customer service.
I sent off my MJ Kahuna sunglasses with a cracked lens and missing nose pad to the MJ Customer Care Center UK . The team acknowledged receipt and quoted for the repair of one lens and the free replacement of both nose pads, at a very reasonable cost. After 10 days my MJ's arrived as new, saving me a packet. A great service from a helpful team. Would buy MJ's again based on this experience.
I love my Maui Jim sunglasses.. how they enhance the azure blue of the sea, while on holiday, is breathtakingly beautiful.. after a recent holiday to the Maldives, the glasses made my memories more vivid. But I scratched them… so… asked for a repair.The repair service for my wonderful, beautiful sunglasses is outstanding!Quick simple return process, quick turnaround, great communication and an amazing customer service.. thank you Maui Jim UK xxxx
Will not replace Rx lenses of a specific discontinued color frame (gloss black) because they lump lenses in with frame ‘parts’, claiming ‘if only your frames were a current color’, making no sense at all, causing me to toss &2500 worth (4 pair away)! Losing a quarter century + loyal customer to competitors, which they ha e PLENTY of, unlike Porsche & what they’d like you to believe, there IS a substitute!
I have been wearing the Maui Jim beaches blue for some time. 3 years to be precise. Within a little over 2 years one of the frame screws (the ones which are up side down) came out resulting in the frame to open up and I didn’t realise until the glass came out. That’s when I noticed the screw is missing. I managed to fix it with a screw that fit and it never came off. It’s an aftermarket screw which seems to be doing a better job than the oem upside down screws as I now keep an eye out to make sure the other side doesn’t fall off. I noticed the other side keeps getting loose and I have to tighten it every time I wear it because I am scared that the other one may also fall off putting me in a position where I have to stop wearing the glasses. I paid $430 CAD for the pair and seems like this is a manufacturing defect. Now there are parts of the frame where the paint is chipping off (end of temple where it bends and touches the skin behind the ear) and is hurting. Unfortunately for me all of these started after the warranty period for the glasses got over. I am just reaching out over here to under If there is a way Maui Jim can help me out without me spending a whole bunch of money on repairs.
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Maui Jim is a Peoria, Illinois-based manufacturer of sunglasses.
