Review Time
I have no hot water or heating as my heat pump system is broken. Took a week to get someone to come have a look beginning of November. Week later they booked someone to come out to me on Tuesday but called to say they didn’t get the parts yet so had to wait until Thursday. Still no one came on Thursday and it was rearranged for the Wednesday the next week. That Wednesday my son tested positive for covid so they booked me in Friday 3rd of December, I called them today 30th of November to say that my son is out of isolation from tomorrow Wednesday but they said they can’t come any sooner, just Friday. I told them I have no hot water or heating, they said the 2 blow small blow heaters they provided should be ok until Friday and told me until Friday they can’t do anything about me not being able to have a shower. They also was rude when I called. Put me on hold without saying anything and hung up on me after i waited 30 minutes on hold, once they realised it was me calling again.
Where do I start. As others have said, I would give 0 stars if I coukd. Complained for 3 years of a damp problem in my kitchen to mears. Was told there was nothing wrong and was all in my head. Last year I had the shock of my life when I noticed thousands of tiny white bugs all over my kitchen. Called pest control immediately which I had to pay for myself as mears wouldn't come for 5 days. Was identified as "mould mites". Had to have entire house treated and kitchen chemically sprayed. All my possessions ruined. They were inside everything. Oven. Washing machine. Microwave. All the cupboards. I had to hire a skip and gut my entire kitchen. Council surveyor noted it was due to rising damp in the building and lack of ventilation in the kitchen. I had 4 months without a kitchen and had to cook with a microwave in bedroom, eat out and use launderette for all this time. Cost us over £4000 in total to do this and replace every single item. They gave us a new kitchen after rendering the wall down to brick and putting in all new plumbing and electrics but I still had to replace all the items I had lost. Took over a year to get a response from them at all and me going to everyone possible such as MP and countless trips and calls to council. I still only just got compensation back 14 months later and was less than half of what it cost me as mears refused to accept responsibility even though I had been arguing this fact for 3 years and it could have been prevented. Since having the kitchen completed I have had a leak happen which resulted in the newly fitted kitchen cupboards warping and having to be replaced a month after installation and most recently damp appearing again in cupboards as they fitted the hot and cold pipe too close together and it's causing condensation. I'm still waiting for the back of the cupboard to be replaced now which will be done by Morgan sindall since mears were sacked from Welwyn Hatfield council last month. They also forgot to fit a vent in my kitchen when they fitted the new one which was part of the reason I had the problem in the first place. Once I noticed this they tried to fit it afterwards but couldnt put it where it needed to be because of where they had put the pipework. So now it's the opposite end of the kitchen to my oven. Absolutely pointless and only a matter of time before the problem recurs. Absolute cowboys!!!The manager Dean I was told numerous times would contact me and I was constantly ignored. Their solicitors are rude and love to ignore you too. I'd had enough of waiting for any kind of response so ending up just accepting the measley offer of £2100 when they had cost me more than double that. Resulted in my family having to cancel our first holiday abroad in 21 years so we could use the money to pay for replacement items.
I'm sorry but your wrong mears (the new service is great it's the council relaying issues but I know and feel they have been amazing to me when they are called out in emergency or to build many the contractors have been changed the last few years give em a chance
Horrible customer service. Came in grumpy without even a hello, barely managed an "alright?" as he came in through the door. Didn't say a single word throughout the visit. Walked through the house with shoes without even asking if he should put shoe covers on. Started using the kitchen aplliances and towels without asking. 1 out of 5, do not recommend.
The Tower Hamlets branch are inefficient, don’t turn up for appointments and outsource all work. So theres no sense of responsibility and the operative gets paid to do a cheap job not a good one. The council should bring repairs back to in house employment,so shoddy workmanship can be rectified without the extra cost to the Tax Payer.
Absolute joke of a compony should be ashamed of themselves boiler broke down 2 months ago I am without water or heating got kids and Mears are not fixing boiler as they can’t find a part apparently 2 whole months come on every time I call to see what’s up I get told to wait 5 to 10 days 2 months later still no change absolute piece of sh**
This company service council tenants, hence are paid by the local councils. No wonder councils are in debt. These jokers are paid to make dozens of appointments where they do absolutely nothing, other than, look at the problem and leave. Personally, I've been trying to get them to fix a problem in my home for 8 months now. I've had to repeatedly arrange appointments up to 10 appointments now, 4 of which they never attended and made no attempt whatsoever to contact me and let me know they were cancelling, or to reschedule. So I'm back on the merry go round, making another appointment for them to come and no doubt once again, look and leave without any resolution. I'm baffled as to how this company is still in business. One of their tradesman was very intimidating and aggressive, suddenly after months of confirming there was a leak, he decided there was no leak, when I questioned how he arrived at that conclusion he spoke over me and would not let me get a word in, when I asked him to stop talking over me......his answer.......it's his human right! Seriously this is a monty python setup.
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more
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