Review Time
Had so many bad experiences over the years with Mears. Today is just the icing on the cake. Had a fence put up a few months ago, 6 weeks later one of the concrete posts fell over in the first bit of wind. Contacted mears through Moat (who are just as useless!) Had an appointment so took the day off, waited all day never showed up. No phone call or communication from them. So I continually tried to get in touch with them for almost three weeks with no joy. Then today they randomly phone me to arrange another appointment. When I asked why they didn't come the first time, I was told they had it on their system that I didn't confirm appointment. What rubbish you don't need to confirm appointments only if you are cancelling the appointment you need to contact them. Well done Mears once again you have cheesed off another customer, you must be so proud of your rating on here.
I have lived in the same rented house for more than 10 years. Previous owner Derwent Living were excellent, I cannot express how bad Mears have been. Currently there is a leak in the kitchen meaning I can't use water or sink. As it's a Friday they won't come until next week as they won't do repairs on a weekend. The best they can do is make it safe, which I have done. Not having use of kitchen sink for 3 days and dealing with the leak myself is the best case scenario I have experienced with them.Other problems include them refusing to accept rent from our street for 6 months because we weren't on their system then sending us large overdue rent bills and threats, no cooker for over a month as every time an engineer was sent out they were told it's an empty property with appliance waiting to be installed and a blown down fence which is two years now but they keep cancelling the job.I could go on. Dealing with Mears, especially in regards to repairs, is an absolute joke. Getting anything done takes countless calls and emails for weeks before you eventually give up and pay for it yourself. They could hardly do a worse job.
1 star is generous for this awful company!!! The staff are incredibly rude, their knowledge is extremely poor, they have no clue what they are doing, and I don’t think they should be used at all!!! I have had issues with my boiler resulting in no central heating for 3 months. Mears come eventually (often missing appointments) flip a switch, heating works for 12 hours and then back to no heating again!! I have 3 young children. Then I caught Covid, unfortunately as Mears are at our property every week putting our heating back on it meant two of their engineers had to self isolate for 14 days, unpaid. Which I kindlyGot the blame for! The two members of staff were incredibly rude about this and refused to come out even after the households isolation period was over. Tina - a supervisor, sent me a really rude, condescending email and stopped work being carried out for the following two weeks after isolation had finished!! Mears were demanding to see a negative test result - they wanted me to go and waste my own time/governments money to get another test when it’s simply not needed. Cut a long story short I have environmental health involved and I am seeking compensation for my ridiculously high electricity bills for my portable heaters!!!! AVOID AVOID AVOID!!
Our purchase of a new home in Oxfordshire has been seriously delayed due to very poor communication from Mears plus wrong plans being sent to our solicitor at the 11th hour.This has left two London pensioners homeless for the last 3 weeks with increasing storage, moving and temporary accommodation costs.Anxiety and health has also been affected and we are not even confident we will have a home by Christmas 2020.
happy with MEARS service.they always on time,professional.they quick on emergency calls.in last two weeks I had 3 MEARS visits they been all excellent 1st was EMERGENCY CALL late evening time due to low boiler pressure the guy came quick sort it,checked everything booked few maintenance jobs and attended for it on 07/12/20 job was quick he was friendly and answered loads of questions how heating works (had a lot of them) advice me how to use my thermostat aswell because I was keeping water on too low temperature he explained that bacteria can grow in water tank and set up higher temp.polite fast friendly sadly I dont know his name but work was done by mears for cross keys homes in orton goldhay stagsden.another person came on 4th to change my fire allar Benjamin did it quick checked upstairs one gave me instruction.it took 5 minutes,came aswell on time.Those was my last jobs I had loads jobs before they all been good apart one as well heating guy met him 3 times he's so arrogant...tottaly not like all others..He checked how his hear look in my mirror :D was talking to me like Im stupid and there isn't any need to answer anything...but anyway from numerous times and jobs he was the only one like that but I can't say anything bad about his job quality it was good just his personality...I had one man to come to change hinges in kitchen under sink cupboard and he was nice as well he sorted my broken draw and aligned my all kitchen cupboard doors and the job was only hinges..
I've never known such an incompetent company in my life. I've had to deal with rude staff, dangerous actions and constant messing about with appointments. They removed a gas pipe off of the wall leaving it with no fitting for a cooker in my home... they should not be touching gas works. There painting looks like a 2 year old has done it. They can't fit taps correctly, can't fix a damp thing correctly im actually shocked they are hired by anyone.
Can’t really avoid this shambolic company as they are the appointed repair company for my council house but they do I had the choice I would avoid them like the plague! They literally have no clue what they are doing, total lack of communication from operative to repairer. Send out the wrong tradesman for a job numerous times. I had a leak in my kitchen so they sent an electrician with a bucket and left me to tend to it for 7 days by which time my ceiling caved in. They then booked me in for a window repair, waited in all day for no one to turn up and when I eventually got hold of someone after being cut off three times - I reached the out of hours like to be told I was never booked in which is funny because I received a text from Mears only the day before to give me a time slot. I have had loss of earnings waiting in and my child’s health is at risk for leaving a broken window open to the elements. I have logged a formal complaint.
Worst company ever, due to this pandemic we have been told to leave the room the workmen are in so they can get the job done which I was happy to do as I have a full livingroom to get plastered and didn't want to get in their way, they must have forgot im actually in the house the amount of shouting, slamming my doors especially my front door, using my bathroom which they have dragged all the plaster into the bathroom and also left their mess down my toilet clearly they weren't potty trained as children. They are meant to be in my house for 3 days to get the job done, the first day he was here 4 hours and turned up an hour and half late, second day was late again and this time there was 3 of them in I must have missed the party invite since that's what it sounded like from the bedroom, they have sat all their buckets on my couch and not covered the floors properly so now plaster is getting dragged through my house. And their attitudes when I ask them a question is ridiculous speaking to me like I'm stupid and the look of pure boredom when I ask them something, unfortunately being a council tenant I have to put up with these numpties to get things repaired if that's what you call it. I would have gave them 0 🌟 unfortunately thats not available
Reported repair to mears last week over flow pipe pissing with water. Reception lady made incorrect repair. Took 1 week to come round. Came round today at 3.36. Repair man said it's not your toilet it's coming from your loft. Said he can't fix it as he didn't have a ladder. So he said someone will be here by 5pm NOONE TURNED UP. PHONE OUT OFF HOURS MEARS AND WAS TOLD THAY USE DIFFERENT SYSTEMS FTOM THE DAY TIME SO COULDN'T DO ANYTHING ABOUT IT. HOW CAN THE OUT OFF HOURS COME N AND USE A DIFFERENT SYSTEM WHERE AINT THAY USING THE SAME AS THAY USE DURING THE DAY. ALSO I'VE STILL NOT GOT MY WET ROOM REPAIR BY TIME IT'S REPAIRED IT WOULD OFF BEEN 4 WEEKS FTOM WHEN I REPORTED IT. JOKE.
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Mears is one of the UK’s leading housing solutions providers to both the public and private sector. With more than 5,400 employees, we work with clients to help develop, fund and implement innovative housing solutions.
We are the largest provider of repairs and maintenance, and regeneration services across the UK. We are a highly responsible partner, who is committed to; delivering the highest levels of customer service, keeping our promises, creating a great place to work, and tackling issues that matter to people and communities.See more
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