microsoft.com

1.3
1.3 Based on 980 reviews

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1.3

/
5

980 Reviews

5 Star
5%
4 Star
1%
3 Star
1%
2 Star
3%
1 Star
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ashish nath
Worst service ever

Worst service ever. can't even log in to my account properly. frustrating!

1
Date of experience: Oct 02, 2025
Shares1004
Horrible

Horrible, greedy, company, dropping support of software they vowed to keep infinitely.

1
Date of experience: Oct 01, 2025
Jack Nguyen
A Costly Mistake

Microsoft Surface Pro Review: A Costly MistakeI’ve owned two Surface Pro devices over the past five years, and my experience has been nothing short of frustrating. Initially, I thought my first device underperformed because I didn’t invest in the top-tier model. So, two years later, I upgraded to the highest-spec Surface Pro available at the time, expecting a premium experience. Unfortunately, that wasn’t the case.Just after the warranty expired, the device started having serious issues. To make matters worse, I had purchased Microsoft’s official keyboard for an eye-watering $550, only for it to fail three years later—ironically after a system update. Troubleshooting with Microsoft was a nightmare: resetting the device was overly complicated, documentation was unclear, and software compatibility was a mess. Backing up data felt impossible.Now, without a working keyboard, I’m faced with spending another $600–$700 for a replacement. Considering these accessories break down every two to three years, the cost is outrageous. The Surface Pro line promises premium performance, but in reality, it delivers headaches, wasted time, and unnecessary expenses.Bottom line: If you value reliability and long-term value, steer clear of the Surface Pro. Its a overpriced product with poor durability

1
Date of experience: Oct 01, 2025
TELL YOU YOUR EMAIL IS MAGICALLY 1010%…

TELL YOU YOUR EMAIL IS MAGICALLY 1010% OVER USED AND HOLDS YOU TO RANSOM OR NO MORE EMAILS

1
Date of experience: Oct 01, 2025
Nadiya
Extremely poor customer service

Extremely poor customer service. Truly so bad, I don't remember experiencing such bad service anywhere before. I got a business subscription and nothing works. For two months I just spend evenings on the phone with Microsoft, because there are always issues. I got so tired of it, asked them to send guidance through email or remote control my screen. The instructions they send are just wrong, and they can't fix problems. It is just a sea of calls so they can close the ticket but nothing gets resolved.

1
Date of experience: Oct 01, 2025
Jonny P
Raised xbox live ultimate by 50%

Raised xbox live ultimate by 50%. Scam artists. Cancel your subscription in protest. I have

1
Date of experience: Oct 01, 2025
Kev Gumfory
microsoft is trash

i have purchased 2 high end laptops and 1 custom built pc in 2 months that were all over $3000.00 each. I have returned them all. The hardware was bad and the software was worse. The drivers fail. bios's cant find required hardware, cmos is shot. bios batteries are dead. There are more versions of windows now than there are linux. My windows 98SE system is more stable than any OS made since Vista. Microsoft is trash.

1
Date of experience: Oct 01, 2025
Heather Helane Williams
Microsoft sabotaged my workflow—and charges me for it

I used to love Excel and Word. I mastered hybrid selection workflows—scattered copy, non-contiguous text, precision formatting. Now those methods are broken. Microsoft removed core functionality, forced Snipping Tool as a workaround, and buried real support behind a cluttered, confusing website.They presume to know what’s best for users while stripping away control. I waste time trying to fix what they broke—and I’m paying for it. This isn’t innovation. It’s sabotage.I’ve filed a formal complaint and will be posting this publicly on multiple platforms: ComplaintsBoard, ConsumerAffairs, BBB, Reddit, and Twitter. Microsoft deserves every ounce of backlash coming their way.

1
Date of experience: Oct 01, 2025
Michal Signific
Trash system

Won't even let you change system language from German to English. Trash.

1
Date of experience: Oct 01, 2025
Nikita
I hope your monopoly will come to end…

I hope your monopoly will come to end one day, cause 40 years later and you are still not taking your advantage seriously. How can your apps crash and be so buggy?

1
Date of experience: Oct 01, 2025

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