mobile.free.fr

1.2
1.2 Based on 360 reviews

Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages. 🚀 Notr...

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Average Rating

1.2

/
5

360 Reviews

5 Star
3%
4 Star
1%
3 Star
1%
2 Star
2%
1 Star
93%

Filtered Reviews

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disappointed

Wasn't warned that I was going above the data included in my mobile plan, so have to pay an extra 5 euros without warning. For future cases of the sort, I do not even have an option to block the data usage when I get to that limit...Also they can't be contacted via online messaging, calls or letters only

1
Date of experience: Jan 05, 2025
DC64
disappointed

Wasn't warned that I was going above the data included in my mobile plan, so have to pay an extra 5 euros without warning. For future cases of the sort, I do not even have an option to block the data usage when I get to that limit...Also they can't be contacted via online messaging, calls or letters only

1
Date of experience: Jan 05, 2025
val35493
Free mobile refused to cancel my…

Free mobile refused to cancel my service for years after I switched to another operator 3 years ago! They continued deducting money from my bank account illegally AFTER cancellation for this whole time. They didn't even take into account letters I sent them by recommended post, which is against their cancellation policy and against the law. Do NOT use Free Mobile, it is such a scam and will steal your money.

1
Date of experience: Jan 05, 2025
mx_5784
Free mobile refused to cancel my…

Free mobile refused to cancel my service for years after I switched to another operator 3 years ago! They continued deducting money from my bank account illegally AFTER cancellation for this whole time. They didn't even take into account letters I sent them by recommended post, which is against their cancellation policy and against the law. Do NOT use Free Mobile, it is such a scam and will steal your money.

1
Date of experience: Jan 05, 2025
Melvin Barnes
Free has good plans but charge for free services

Free has good plans.Unfortunately it happened to me several times that I receive a message that calls while roaming inside Europe are free, then I get charged. And it is hard to reach customer service to complain and refund.It also happened that I receive a message that data is free and then I get charged. I would prefer to stop any chargeable service and open it when I need or with an SMS as with other operators.

2
Date of experience: Jan 01, 2025
Cameron Johnson
Free has good plans but charge for free services

Free has good plans.Unfortunately it happened to me several times that I receive a message that calls while roaming inside Europe are free, then I get charged. And it is hard to reach customer service to complain and refund.It also happened that I receive a message that data is free and then I get charged. I would prefer to stop any chargeable service and open it when I need or with an SMS as with other operators.

2
Date of experience: Jan 01, 2025
Venetia
The most ridiculous service company in…

The most ridiculous service company in the telecom business, just like all the other French telecom companies. They don't even have ethics to talk to customers. beware of scammers

1
Date of experience: Nov 10, 2024
Cheryl Smith
The most ridiculous service company in…

The most ridiculous service company in the telecom business, just like all the other French telecom companies. They don't even have ethics to talk to customers. beware of scammers

1
Date of experience: Nov 10, 2024
Yohan_Craft
Had the most terrible experience with…

Had the most terrible experience with the customer service agent at 4322. Extremely rude and unprofessional. Please don’t ever use Free mobile. Disgusting service.

1
Date of experience: Nov 08, 2024
Stefan Price
Had the most terrible experience with…

Had the most terrible experience with the customer service agent at 4322. Extremely rude and unprofessional. Please don’t ever use Free mobile. Disgusting service.

1
Date of experience: Nov 08, 2024

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Business Details

  • Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.

    🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.

    🚀 Nos valeurs : innovation, trublion, consumériste, simple

    🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes

    🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more

  • email -
  • call 0173502000
  • language https://mobile.free.fr

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