Review Time
Throughout the whole time I had the Free Mobile number (more than a year) I would get SMS and phone calls from people who thought I was someone else, as if someone else actually had the same number as me. Furthermore, they would block the service and stop withdrawing from my account randomly, but tell me to pay. This happened 2 times and the second time I did not pay again. I had no service for 3 months, but then they started randomly charging me the fee on the 3rd month WITHOUT OFFERING ANY SERVICE. This was after more than a year of using their SIM with the initial problem of getting random phone and sms calls from unknown people who thought I was someone else as if they had contacted me just the previous day on that same number. The oddest thing. After they charged me again via direct debit while not providing any service, I finally sent a letter to cancel the contract (WHICH IS THE ONLY WAY YOU HAVE TO END THE CONTRACT! A FREAKING LETTER in 2024 !), and now they want me to pay again a monthly fee for a service THEY DID NOT PROVIDE. THIS COMPANY IS CHARGING PEOPLE FOR A SERVICE THEY DO NOT PROVIDE.
Throughout the whole time I had the Free Mobile number (more than a year) I would get SMS and phone calls from people who thought I was someone else, as if someone else actually had the same number as me. Furthermore, they would block the service and stop withdrawing from my account randomly, but tell me to pay. This happened 2 times and the second time I did not pay again. I had no service for 3 months, but then they started randomly charging me the fee on the 3rd month WITHOUT OFFERING ANY SERVICE. This was after more than a year of using their SIM with the initial problem of getting random phone and sms calls from unknown people who thought I was someone else as if they had contacted me just the previous day on that same number. The oddest thing. After they charged me again via direct debit while not providing any service, I finally sent a letter to cancel the contract (WHICH IS THE ONLY WAY YOU HAVE TO END THE CONTRACT! A FREAKING LETTER in 2024 !), and now they want me to pay again a monthly fee for a service THEY DID NOT PROVIDE. THIS COMPANY IS CHARGING PEOPLE FOR A SERVICE THEY DO NOT PROVIDE.
As an international student on a tight budget, I opted for Free Mobile's €2/month plan, which seemed perfect for my needs, offering unlimited texting and 50MB of data. However, my experience has been extremely disappointing and frustrating. Despite not using the 50MB of data and strictly tracking my calls to ensure they don't exceed the 60-minute limit, I consistently find my bills higher than expected.The charges are often unclear and seem unjustified, making me feel like Free Mobile is taking advantage of its customers. This has caused significant stress, as I am unable to even turn on 4G for essential uses like checking directions without fear of being overcharged.Given the misleading nature of their billing and the lack of transparency, I cannot recommend Free Mobile to anyone, especially students who are managing multiple expenses. I plan to switch to Bouygues Telecom, which has received positive reviews and seems to offer a more reliable service. Free Mobile’s practices are unacceptable, and they need to improve their billing transparency and customer service. Please AVOID this carrier at all cost.
As an international student on a tight budget, I opted for Free Mobile's €2/month plan, which seemed perfect for my needs, offering unlimited texting and 50MB of data. However, my experience has been extremely disappointing and frustrating. Despite not using the 50MB of data and strictly tracking my calls to ensure they don't exceed the 60-minute limit, I consistently find my bills higher than expected.The charges are often unclear and seem unjustified, making me feel like Free Mobile is taking advantage of its customers. This has caused significant stress, as I am unable to even turn on 4G for essential uses like checking directions without fear of being overcharged.Given the misleading nature of their billing and the lack of transparency, I cannot recommend Free Mobile to anyone, especially students who are managing multiple expenses. I plan to switch to Bouygues Telecom, which has received positive reviews and seems to offer a more reliable service. Free Mobile’s practices are unacceptable, and they need to improve their billing transparency and customer service. Please AVOID this carrier at all cost.
They made me pay double the price of the faire because they added a second number to my account. I had to pay it for more than 4 months! I went to the store no one could help me. I called customer service several times no response. I asked back for my money from a special email address that they had given to me. Never received my money. I called my bank to block free from my account because they would always charge me. Never again!!!
They made me pay double the price of the faire because they added a second number to my account. I had to pay it for more than 4 months! I went to the store no one could help me. I called customer service several times no response. I asked back for my money from a special email address that they had given to me. Never received my money. I called my bank to block free from my account because they would always charge me. Never again!!!
We called to sign up with freedom mobile for one of their plans told us there would be a $12 SIM card charge that was ok with us. The person we talked with said we would get within 7 days. The card never came so we called to tell them we never received the card and this other person with whom we were talking with said that the service was very poor to none in our area. We told that person to cancel the account created by the first person we talked with. We were charged $12 for a card we never received we called everywhere to try and get the $12 credited back to our credit card. All we got was the run around and no refund. We landed up cancelling our credit card account to make sure they wouldn’t withdraw any more money. Worst experience we ever had. I wouldn’t recommend them to my worst enemy. We filed a complaint with the CCTS
We called to sign up with freedom mobile for one of their plans told us there would be a $12 SIM card charge that was ok with us. The person we talked with said we would get within 7 days. The card never came so we called to tell them we never received the card and this other person with whom we were talking with said that the service was very poor to none in our area. We told that person to cancel the account created by the first person we talked with. We were charged $12 for a card we never received we called everywhere to try and get the $12 credited back to our credit card. All we got was the run around and no refund. We landed up cancelling our credit card account to make sure they wouldn’t withdraw any more money. Worst experience we ever had. I wouldn’t recommend them to my worst enemy. We filed a complaint with the CCTS
TL;DR, the company is a bunch of scammers, and avoid them like the plague. The company claimed the card was declined, yet the card was working perfectly well. I paid the bill using the same card that had been functioning without issues for over 2 years and still works for other companies. The following month, the card was declined again, but now I am facing an additional 10 euro charge for the previous month, even though I promptly paid after the mischarge within their 7-day limit. I was never informed about the 10 euro penalty in their email.
TL;DR, the company is a bunch of scammers, and avoid them like the plague. The company claimed the card was declined, yet the card was working perfectly well. I paid the bill using the same card that had been functioning without issues for over 2 years and still works for other companies. The following month, the card was declined again, but now I am facing an additional 10 euro charge for the previous month, even though I promptly paid after the mischarge within their 7-day limit. I was never informed about the 10 euro penalty in their email.
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Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
🚀 Nos valeurs : innovation, trublion, consumériste, simple
🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes
🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more
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