Review Time
As an expat in France I should have read reviews before applying for a Free mobile sim card. Long story short they have "automatically" activated my sim card and charged me without telling me (when I was told, when subscribing, that my sim card would only be activated by me). When I contacted them for explanations they said "that's in the contract, read the small print" and if I wanted to cancel my MONTHLY ROLLING contract I had to send a signed letter VIA POST to their main office in Paris...in 2025!!! Also they don't have real app, it's just a link to their user unfriendly website, where you can't check your balance or anything else and it's all in French. So my conclusion is to stay away, there are much better option for mobile providers in France, especially for Expats.
As an expat in France I should have read reviews before applying for a Free mobile sim card. Long story short they have "automatically" activated my sim card and charged me without telling me (when I was told, when subscribing, that my sim card would only be activated by me). When I contacted them for explanations they said "that's in the contract, read the small print" and if I wanted to cancel my MONTHLY ROLLING contract I had to send a signed letter VIA POST to their main office in Paris...in 2025!!! Also they don't have real app, it's just a link to their user unfriendly website, where you can't check your balance or anything else and it's all in French. So my conclusion is to stay away, there are much better option for mobile providers in France, especially for Expats.
Gosh I wish I read this before signing up with them, they have now taken 50 euros they should not have and they astonishingly feel they justified in doing so as this is their process.I upgraded my account on the 19th Feb to the unlimited data forfait after signing up for their Freebox internet (which gives you a discount). I receive an email confirmation and start using the data. I am told that the new forfait doesn't go live for a few days so not only will I be charged for this usage at full whack but I also don't get the Freebox discount until the second month because of this delay. I am meant to be penalised because they do not activate my new forfait for a couple days, but they are billing me for the new forfait from 19th Feb!Not only this but they seem to have a direct debit system that bounces no matter what I do and they take 10 euros each time. Crazy and robbery. How are these guys in business, clearly only because they offer headline low prices - but they make it up by stealing from you with hidden charges and policies.
Gosh I wish I read this before signing up with them, they have now taken 50 euros they should not have and they astonishingly feel they justified in doing so as this is their process.I upgraded my account on the 19th Feb to the unlimited data forfait after signing up for their Freebox internet (which gives you a discount). I receive an email confirmation and start using the data. I am told that the new forfait doesn't go live for a few days so not only will I be charged for this usage at full whack but I also don't get the Freebox discount until the second month because of this delay. I am meant to be penalised because they do not activate my new forfait for a couple days, but they are billing me for the new forfait from 19th Feb!Not only this but they seem to have a direct debit system that bounces no matter what I do and they take 10 euros each time. Crazy and robbery. How are these guys in business, clearly only because they offer headline low prices - but they make it up by stealing from you with hidden charges and policies.
Unacceptable service. Adds a late fee for no reason, I tried to cancel the subscription. On the website it says I have to email. I send an email. Nothing. I send them a message on messenger, they say I have to send them an email. Then I tell them I did. Suddenly you can’t send an email you have to call. I don’t speak French I can’t call, they refuse to speak English. Then they can’t cancel it. Worthless, shameful, disgusting
Unacceptable service. Adds a late fee for no reason, I tried to cancel the subscription. On the website it says I have to email. I send an email. Nothing. I send them a message on messenger, they say I have to send them an email. Then I tell them I did. Suddenly you can’t send an email you have to call. I don’t speak French I can’t call, they refuse to speak English. Then they can’t cancel it. Worthless, shameful, disgusting
This company is running a scam. They will sell you a sim card at one of their stores, you will use your bank card at a payment terminal. As with the vast majority of one month rolling sim contracts, you will assume the payment for the sim is recurring from the debit card you provided. IT IS NOT. They will send you no prior notification of your upcoming bill, you will miss the payment date. This company will immediately issue a late payment fee of 10 euros. They will tell you it is your fault, they will tell you it is the banks fault. IT IS NOT. This company is evidently selling it's services under false pretense, knowingly and actively scamming it's customer base. Couple this to some of the worst customer service I have ever come across and you have a delicious recipe for fraudulence. Please avoid them.
This company is running a scam. They will sell you a sim card at one of their stores, you will use your bank card at a payment terminal. As with the vast majority of one month rolling sim contracts, you will assume the payment for the sim is recurring from the debit card you provided. IT IS NOT. They will send you no prior notification of your upcoming bill, you will miss the payment date. This company will immediately issue a late payment fee of 10 euros. They will tell you it is your fault, they will tell you it is the banks fault. IT IS NOT. This company is evidently selling it's services under false pretense, knowingly and actively scamming it's customer base. Couple this to some of the worst customer service I have ever come across and you have a delicious recipe for fraudulence. Please avoid them.
Horrendous performance from this company, absolutely useless website as well as their phone customer support. They will give you no help at all and instruct you to write a physical letter to their Paris office if you want anything done. They charged me 10€ for “late payment” when It’s coming straight out of my bank account so it’s impossible that this is the case. You are better off getting a messenger pigeon, bisous
Horrendous performance from this company, absolutely useless website as well as their phone customer support. They will give you no help at all and instruct you to write a physical letter to their Paris office if you want anything done. They charged me 10€ for “late payment” when It’s coming straight out of my bank account so it’s impossible that this is the case. You are better off getting a messenger pigeon, bisous
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Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
🚀 Nos valeurs : innovation, trublion, consumériste, simple
🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes
🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more
