Review Time
Having to deal with Free mobile was an absolute nightmare. I got their 12.99 euro plan and everything was going well until they started charging me 10 euros in penalty even though my subscription was "regularized", and then they start charging me the penalty every month as soon as the invoice is uploaded in the Subscriber Space. When I contest this, they tell me that last month's payment wasn't debited into their account. When I show evidence that it was debited from my account and I did pay, they still insist on non-payment and tell me I have to pay the penalty. Their customer service is terrible, basically repeating the same thing over and over again. It's like the whole company is run by cyborgs. Should be called Fraud mobile not Free mobile.
Having to deal with Free mobile was an absolute nightmare. I got their 12.99 euro plan and everything was going well until they started charging me 10 euros in penalty even though my subscription was "regularized", and then they start charging me the penalty every month as soon as the invoice is uploaded in the Subscriber Space. When I contest this, they tell me that last month's payment wasn't debited into their account. When I show evidence that it was debited from my account and I did pay, they still insist on non-payment and tell me I have to pay the penalty. Their customer service is terrible, basically repeating the same thing over and over again. It's like the whole company is run by cyborgs. Should be called Fraud mobile not Free mobile.
We had the worst experience with Free Forfait! We contacted the chat assistant several times and EVERY TIME we were given false information by Free Forfait. Only after changing the chat partner several times could we finally be helped. The display of the current data consumption is not always correct. That's why we had to pay €79.99 for two months each instead of the €19.99, even though we still had more than 10GB of free data according to the displayed datavolume. We then contacted Free Forfait by registered letter - Forfait never replied! Do yourself a favor and don't sign up for an account with Free Forfait.
We had the worst experience with Free Forfait! We contacted the chat assistant several times and EVERY TIME we were given false information by Free Forfait. Only after changing the chat partner several times could we finally be helped. The display of the current data consumption is not always correct. That's why we had to pay €79.99 for two months each instead of the €19.99, even though we still had more than 10GB of free data according to the displayed datavolume. We then contacted Free Forfait by registered letter - Forfait never replied! Do yourself a favor and don't sign up for an account with Free Forfait.
I tried to cancel my account and have everything in order but they decided to cut my line without communicating and still charging us the full month + cancelation fees. Customer service kept on avoiding the issue with no apologies. Wouldn't recommend this company
I tried to cancel my account and have everything in order but they decided to cut my line without communicating and still charging us the full month + cancelation fees. Customer service kept on avoiding the issue with no apologies. Wouldn't recommend this company
After my mobile phone was stolen along with the Free mobile SIM card, I requested a replacement SIM card, but then found it impossible to activate it in my client account. After ringing them several times asking for help, they did absolutely nothing about it and in the end I sent a letter of cancellation by registered post, along with the replacement SIM card, which cost me 10 euros, to cancel the subscription with the correct standard format, making sure that i'd get a receipt after sending it. Two weeks later, i have heard absolutely nothing from them and i now feel obliged to terminate the direct debit as i'm concerned the direct debit is continuing, which surely must be an illegal practice. They may offer a cheap subscription but be prepared to do battle when it comes to sorting out problems or terminating the subsciption. This company should be held to account because they are acting unlawfully when it comes to upholding their own obligations to the customer.
After my mobile phone was stolen along with the Free mobile SIM card, I requested a replacement SIM card, but then found it impossible to activate it in my client account. After ringing them several times asking for help, they did absolutely nothing about it and in the end I sent a letter of cancellation by registered post, along with the replacement SIM card, which cost me 10 euros, to cancel the subscription with the correct standard format, making sure that i'd get a receipt after sending it. Two weeks later, i have heard absolutely nothing from them and i now feel obliged to terminate the direct debit as i'm concerned the direct debit is continuing, which surely must be an illegal practice. They may offer a cheap subscription but be prepared to do battle when it comes to sorting out problems or terminating the subsciption. This company should be held to account because they are acting unlawfully when it comes to upholding their own obligations to the customer.
CONTINUING TO BILL A CLOSED ACCOUNT. I bought a SIM and phone in Paris after my phone was stolen. I used the SIM for 5 weeks and when I returned to Australia I cancelled the account. Free confirmed the cancellation but have continued to bill me. I have tried on multiple occasions to let them know the account is closed now they have involved a collection agency.Seriously over this.
CONTINUING TO BILL A CLOSED ACCOUNT. I bought a SIM and phone in Paris after my phone was stolen. I used the SIM for 5 weeks and when I returned to Australia I cancelled the account. Free confirmed the cancellation but have continued to bill me. I have tried on multiple occasions to let them know the account is closed now they have involved a collection agency.Seriously over this.
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Fondé en 2012 par Xavier Niel, Free mobile est un opérateur Mobile qui se distingue par ses offres simples et accessibles. Opérateur innovant, Free a révolutionné le marché en redonnant du pouvoir d’achat aux consommateurs et libérant les usages.
🚀 Notre mission : démocratiser l’accès à Internet et les usages mobiles en offrant le meilleur de la technologie à un prix accessible.
🚀 Nos valeurs : innovation, trublion, consumériste, simple
🚀 Notre positionnement : offrir des offres simples, généreuses et innovantes
🥇Free propose aujourd’hui le plus grand réseau mobile 5G en France en nombre de sites et inclut la 5G dans son Forfait Free pour le même prix et toujours sans engagement.See more
