Review Time
Ordered a suit for son's prom and paid for next day delivery. 48 hours later and no sign of any tracking information. When you talk to customer service they are very rude and act like this is a regular occurrence for them. What a complete waste of time and disappointment for my son!
When I initially called the store to check if sizes we needed were in stock & to have them put aside for me, the lady I spoke to was fantastic & called me back within a couple of minutes to confirm that yes, they had the sizes & would put them by for me. Today I collected the suit & was given a suit carrier which I didn’t realise until I got home & checked my receipt was at a cost of £7.95 😳 - had they made me aware there was such an exorbitant charge for what is basically a posh carrier bag there is no way I would have paid this. Such a positive experience at outset but a very disappointing end !!
I visited the Moss Bros Kingston store on 1st June with my partner and mother in law. We were assisted by Hugo. While the appointment began positively, it quickly became uncomfortable. Hugo expressed clear frustration at my indecision, at one point telling me we were "infuriating", a comment I found wholly inappropriate, especially given this is a significant purchase for our wedding. The comment came from the fact that we were not sure what we wanted or what we were looking for, this was the first place we'd been to.My partner returned on 28th June for a pre-booked appointment with four groomsmen and a page boy. However, the store was unprepared for their visit. Hugo advised that we could not be measured, stating the appointment was only a consultation. Eventually, we were measured, but they were not shown the rental suits, nor were any available to try on. We were later informed we would not be able to see the suits until four days before the wedding.Despite initial reservations, my partner proceeded to place the order and pay the deposit. Upon reflection and after discussing together, we no longer comfortable with the service we received or the uncertainty around the product on such a big day.They have now said that we have to pay £25 per suit cancellation fee. None of this was discussed during the visit and this isn't even legal off consumer rights legislation. When emailing them about this, they ignored our complaint and then said they have to deduct the cost.They have tried to say it was because a service was provided and they were measured up. Funny - because if this service was chargeable then the appointment would be chargeable and we did not have to purchase any rental suits. Such a con!Poor service on all fronts and I absolutely would not recommend using them by any means - the company is a con, and the service is terrible.
Its a first time in UK, when the shop refuses to honour the price shown on the item’s tag. After seeing the price on the shelf and same on the box, took it to the cashier just to be told the real price I had to pay was higher. I did not want to spoil my day and paid extra. When emailed the customer service the only option they gave me was to return back to store for the full refund. Stay away from this company.
This is about the shop in Watford.I have recently lost a lot of weight and my old suits no longer fit. I needed to be fitted for a black tie event. I have only praise for Samir who helped me through the process of finding the right outfit. He is clearly very experienced and understood how a new suit would fit a slimmer me and directed me to select the appropriate items in the right size. As a result I did not have to try too many outfits before settling on something suitable, which is a blessing as I hate shopping!
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For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.
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