Review Time
I have nothing but praise for Haroon at Moss Bris Wembley retail park . My son ( larger man ) has to have a suit for a wedding . He doesn’t like trying clothes on and gets a bit embarrassed. Haroon was wonderful , very reassuring and SO helpful and pleasant . I was dreading it !! By thanks to Haroon , it became a pleasurable experience . I cannot praise him or thank him enough .Excellent .
Rented a suit and realised the date it was due had short opening hours during my work period. Called the store and confirmed it would be fine to drop off the next day. Then was charged with a £500 late fee even though there was no mention of this the day before over the phone. Reached out to customer service with predicament, Kasam was really unhelpful and dismissive. Will not be a returning customer and will never recommend.
Rented a suit for 5 days. I was told I could return it on the Sunday by a memeber of staff. Rang them on Sunday morning to confirm the latest time I could drop the suit off, no response after 4 phones calls. Looked them up on google for the opening times, Sunday states they’re closed. Presumed my return date paperwork was an error and it was for the following day. I was told no and I had to pay an additional £400+ for their staffs error. Unacceptable clearly a tactic to squeeze additional £ out of customers.the manager came over and explained it happens a lot with their branch. Awful service use another suit rental company.
Roua was absolutely fantastic. We took so much of her time picking out a suit, she was very patient with us and helped us pick out a suit. She was very professional, friendly and excellent customer service from the moment we were in the store! Suit looks fantastic. Her suggestions on alterations were spot on. The rest of the staff were also responsive and friendly. Thank you so much Roua and team!
Surreal interaction with the sales staff in Oxford street. Came into the store and was ignored for 10 minutes. Need to hire a top-hat for ascot (expected them to cost £39 GBP to rent in line with information on their website). They sell the hats £59 GBP. Was told that they do not rent out their hats on their own during Ascot (only the rest of the year) and that if they have any spare, they would charge £150 for the day. Baffling...
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For big days and everydays, for life’s milestones and more minor moments – it all matters, and it’s all worthy of a great outfit. With over 170 years around the (tailoring) block and a collection of modern suiting, elevated daily wear and carefully curated accessories, Moss is the menswear destination for dressed-up moments and refined everyday wardrobes.
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