mova-london.com

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1 Based on 140 reviews

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140 Reviews

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Kelly
Stay clear

Not impressed at all!! Says it was coming from London which is incorrect it comes from china. Coat was thin, cheap and has a hole in the stitching. Now trying to reach out to them to return it and getting no where! They have since said I can get a part payment back, or pay for it to be returned when the item is defected and it needs to be sent to china!!!!! Disgraceful. Absolute joke of a company

1
Date of experience: Oct 26, 2025
Melani Oliver
DO NOT BUY FROM ThESE GUYS

DO NOT BUY FROM ThESE GUYS. THEY REALLY ARE SHOCKINGLY BAD ON EVERY FRONT. The item was Faulty with a big muddy footprint on it and torn seams. They refused to pay return ( which is to China and nit London) . The customer service was impossible. 12 emails saying the same thing....no response to questions asked.

1
Date of experience: Oct 14, 2025
Michelle
Temu dresses posed as Mova London

The dresses from Mova London come from Temu. You can find the same dresses on Temu. The quality is atrocious and not something you can actually wear. They falsely pretend to be a UK based coming! Never again

1
Date of experience: Sep 29, 2025
Mahnoosh
No refunds

I purchased two dresses that were quite expensive, expecting good quality and style based on the pictures. Unfortunately, what I received looked nothing like what was advertised, the quality and fit were completely off.I contacted the company to request a refund, but the process was extremely frustrating. After a lot of back and forth, they finally agreed to give me the return address, but even that was done with difficulty. They stated I had to pay for all return costs, including expensive international postage and customs fees, which I did out of pocket.It’s now been over two months since I returned the items, and I’ve received no refund and no response to any of my follow-up messages.This has been a horrible experience with a company that clearly does not value its customers. For such high prices, this level of service is unacceptable. I strongly advise others to avoid this company.

1
Date of experience: Sep 26, 2025
Archie parker
DO NOT BUY

DO NOT BUY - Liars doesn’t look anything like the jumper online and they don’t actually do a prepaid refund as it says on their website. China is the return address of course.

1
Date of experience: Sep 16, 2025
Lucy Cox
Rogue company

The sandals took over 2 weeks to arrive. By the end of my holiday the soles were coming off, it was dangerous to wear them.I emailed the company with photos of the sandals, they denied knowledge of the order despite it being linked to the emails they'd sent me on awaiting they're arrival. Terrible quality products, no customer service or ability to return basically a rogue company.

1
Date of experience: Sep 11, 2025
Amanda
Avoid this company

Avoid this company. Quality of product very poor with several manufacturing faults not as described. When I tried to return product the cost of return was twice the value of the product. Spent ages trying to get a refund. 3months later no success.

1
Date of experience: Sep 10, 2025
Natalie Campbell
DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY. The site does not work, it eventually gets delivered but awful quality & there is no way to return items. AVOID.

1
Date of experience: Sep 02, 2025
Denise
Unwearable garments please avoid

I normally always check out a business before buying from them. I didn't this time and after chasing up the order I eventually received 5 unwearable tops. 2 were quite nice but about 3 sizes too small, the other 3 are such poor quality I would be embarrassed to wear them. After reading reviews, I won't waste my time returning them. It's an expensive lesson. Staff have responded to my emails promptly.

1
Date of experience: Aug 30, 2025
Dave
Wrong item sent

Ordered some swim shorts , which where meant to be ralph swimming shorts what i got was some kind of weird blag shorts ( not swimming shorts) no lining just shite ,stay away from these at all costs, blag doesn't come close absolutely shite company.Also tried getting a returns address off them no chance 🤣🤣CRAP

1
Date of experience: Aug 29, 2025

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