Review Time
This is the worst company to deal with, I have been trying to get my line activated for the last 3 days and each time I call I speak to a different agent that gives a different story, first reason I couldn't get installed was due to an active line on the premises I was told I have to wait for Vumatel to release the line,sent through pics of the installation, spoke to 10 useless consultants that kept transferring the call or dropping the call, I called vumatel myself to find out the line has been released 3 months ago because the previous tenant cancelled her services with the isp 3 months ago, so this morning I spoke to the most rude, disrespectful agent named Jason from sales support department who in my opinion needs to be disciplined or fired for his rude and unhelpful attitude who cut the call and refused to allow me to hold on for the 1 agent who tried to help, I work from home and I am losing days of work because of this rubbish, I don't advise anyone to use Mweb at all!!!!!!!!
I have never experienced such consistently poor customer service from an internet provider. MWEB’s service is absolutely shocking. Trying to get hold of them is like trying to find a needle in a haystack. They never answer their phones — and on the rare occasion that the call actually goes through, you're forced to sit on hold for hours listening to the same terrible music on repeat. It feels like they play it deliberately to test your patience.Once you finally get through (if you're lucky), there’s no urgency or proper assistance. It’s as if they’re doing you a favour by even acknowledging your existence. The agents are either unhelpful, uninformed, or just plain indifferent.The worst part? If your internet goes down, good luck trying to get any help. Their support is practically offline. No callbacks. No follow-ups. Just silence. You’re completely on your own.I am beyond disappointed. As a paying customer, I expected at least a basic level of service — but MWEB has shown time and time again that they don’t care about their customers once you’ve signed up. Avoid this provider if you value your time, your money, and your peace of mind.
This is one of the worst inter services I have seen. Your internet/fibre goes down for nothing and when you try to speak to the GHOST on the other side, you hang on for ever and ever. I will not recommend them to anyone. Worst service and product ever. Going to cancell contract today.
TERRIBLE. I REQUESTED A MOVE AND TOLD THEM THAT I AM MOVING ON THE 30TH OF MAY 2025. NOW I HAVE NO FIBRE AND CANNOT WORK. BECAUSE SOMEONE DECIDED THEY WILL INSTALL MY FIBRE BUT ONLY ACTIVATE IT ON THE 31ST OF MAY 2025. NOW I NEED TO PAY MONEY I DO NOT HAVE FOR DATA. BUT MWEB IS VERY QUICK TO INCREASE PAYMENTS BUT CANNOT ACTUALLY DELIVER ANY KIND OF SERVICE. I HAVE THE EMAIL THAT STATES IT IS FOR THE 30TH OF MAY 2025. I DID NOT SAY THE 31ST.
When my Internet went down, called mweb support and I get cut off just when I'm no 1 or I get to a technician, I tell him my problem and then I get cut off. I try all the platforms to tell them my problem. No one answers only the sales dept. And they can't help, they just put you through to support who don't answer. I have to wait 2 -5 days before the pro lem is resolved.. But all the time no communication. I eventually asked to cancel my contract via email on 10 March. On 20th April they call out of thw blue and tell me they going to terminate my contract at end of the month. So I tell them rather do it at end of May so I have time to get a new service provider. On 18 May they cut my Internet, thw modem shows I'm connected but without Internet. They operate worse than a municipality. So glad I cancelled my contract.
From the first of May till this morning they still can't generate me a payment link I'm struggling to get a payment link since yesterday their agent couldn't help,I was told to wait for provisional team for like 3 hours on their live chat I've been told they still looking for an agent to assist me.Poor poor service
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