Review Time
Have been emailing, sending chat messages and calling for a month now for a line upgrade, no feedback, no call back and no resolution to date, consistently every time when calling in I am put on hold where call is then after a few minutes seemingly re routed and on hold to then be answered again with no answer!Have been using Mweb for over 4 years now and have never experienced such pathetic service!
They do not even deserve the one star. I had cancelled my subscription with Mweb due to prices increasing and bad network. The worst thing about Mweb is that they have partnered with Evotel which by far is the worst partnership in the history of partnerships. Mweb had confirmed that my line has been released(this was supposedly done on the 3 April 2024) and that i can place an order with a ISP of my liking, this was not true and i later found(through 2 applications from different ISP's that my line has not been released and is still active with them). I am being held hostage by Mweb and their sidekick (evotel), they do not want to release my line, i am now going to my second mind with no internet and no ability to order fibre from an ISP of my liking.
I began the process of signing up for Mweb fibre on 31 March. After two weeks with no progress, I was informed that the issue had been escalated to management as it had gone beyond the normal processing time. I understood there were public holidays and complications with installing a new line, so I remained patient.However, things took a frustrating turn. Despite my patience, I received no communication from any manager until I personally followed up with the consultant who had initially been assisting me. I then recieved a call from a "manager" to confirm my address – for the third time – and it was still incorrect. Since that call, I have heard absolutely nothing.I have sent multiple emails to both the customer service address and the consultant – and have been completely ignored. It's deeply concerning that when things go wrong, Mweb simply stops communicating, effectively ghosting customers. Now, nearly two months later, I still have no fibre service, no clarity, and no update about the refund for the payment I made to initiate the process.I'm not someone who usually complains, but being ignored when asking for answers is unacceptable. I’m extremely disappointed and sincerely hope Mweb takes this feedback seriously and improves their customer service and accountability.
My wifi has been down for 2 days, I've been trying to contact MWEB support for 50 minutes now. No help at all. I got my wifi installed less than two weeks ago. Their customer service is OUTRAGEOUS and pathetic. Their network is crap. Why am I paying R700 per month for a piece of trash that doesn't work or can't be fixed because no one is helping me. Overall ISP's do have a bad track record with customer service, but MWEB takes the cake. They are the worst.
SHOCKING SERVICE!THERE IS NO WAY TO CANCEL YOUR CONTRACT WITH MWEB. NOT ON THEIR APP, NEITHER ON INTERNET!NO CONTACT DETAILS FOR ANY PERSON IN THIS ORGANISATION AT ALL!THEIR 'CHAT' SYSTEM DOES NOT WORK....NOBODY REPLIES AND YOUR MESSAGES ARE NOT RECORDED ANYWHERE.LOOKS LIKE THE ONLY WAY TO CANCEL THIS CONTRACT IS TO STOP THEM DEBITING YOUR ACCOUNT!
What kind or help center has a "enter your ID or account number to get help" just for them to ask the same thing again?? I canceled my order a month back but was still charged for this month. Mweb has got to be the worst ISP in SA today. If you genuinely love yourself, do not deal with this company, they brought me nothing but misery these last couple months.
MWEB ARE USELESS AND INCOMPETENTI had MWeb LTE with their "free to use" router for a while, but I was unhappy with the line speed I was receiving and Mweb's price increase for what I was getting, so I cancelled my service and returned the "free to use" router on 25 March 2025, via courier, to the address which MWeb provided to me. On 24 May 2025, I received a statement from MWeb reflecting that I now owed R1650 for the router (which I had already returned via Postnet, in March 2025). I submitted an email to MWeb and received a returned email with the reference number MWB31337078 stating that I would be contacted within 24 - 48 hours. To date I have still not been contacted and I am still receiving statements from MWeb stating that I still owe them for the router. This is reflecting badly on my credit score and if MWeb don't fix this with immediate effect, I will take this matter to the Consumer Ombudsman
Claim your business profile now and gain access to all features and respond to customer reviews.
thelittlescientists.com
taxbandits.com
astoria-activewear.com
bloomin.co.uk
ayahpath.com
lunvra.com
minkhorse.com
simplycapitalsource.com
redlineautoparts.com
orthorecover.com