Review Time
The hinges had failed on the main oven door of my Smeg range cooker. The engineer arrived promptly as advised and the first visit was only a few minutes as the engineer said what the problem was and explained what would be needed in a matter of a couple of minutes. He contacted the office and I was called back within a few minutes to advise the parts were available. A second visit was arranged a couple of days later. The second visit was equally quick and efficient as the engineer was very familiar with the cooker, and fitted the parts and returned the oven to its previous efficient self. The engineer was very polite, and knowledgeable which gave me confidence. A clean, tidy and efficient process meant the repair was done in half an hour. I was very pleased to see my 20 year old Smeg range back to its former condition. Thank you very much!
Easy to book, excellent communication from engineer and punctual arrival at our house. Sadly our machine was beyond economical repair as the expensive replacement part and labour charges required to get it working again would have been as much as a new machine. We were advised to use John Lewis or ao as they provide good service and a decent guarantee.
It was very easy to book the appointment online and I was able to obtain a morning/afternoon ETA. When the engineer (Gavin) came, he was friendly and helpful and said he'd come back later if he could to fit a new part, if it turned out the initial fix had not worked. He then called me later to check if things were working fine. Very happy with the service provided.
The engineer immediately identified a fault that had us baffled. Then set to to fix it, which he did quickly and effectively. I watched, with his approval, in case I could fix the fault myself in future, and quickly decided that it was beyond me! He was kind and informative about what was causing the fault and gave us useful information for how to monitor the equipment in the future. A great engineer, lovely person, and willing to share his knowledge. Quick as well. Cannot recommend enough.
This washing machine repair visit was very successful. The engineer found the fault in 3-5 minutes and fixed the problem with the washing machine.I can say that I am very satisfied with the expertise of the engineer as well as the entire company, which responded to my call in the shortest possible time.EXCELLENT JOB and FAST SERVICE.
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