naturstep.de

1.2
1.2 Based on 230 reviews

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Average Rating

1.2

/
5

230 Reviews

5 Star
3%
4 Star
0%
3 Star
1%
2 Star
1%
1 Star
94%

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Curtley Price
Avoid - crooks

AvoidDo not buy anything from this company. They are nothing better than crooks. If I’d read the other reviews, I wouldn’t have tried them. Wrong size (by two whole sizes) sent after a wait of over 2 weeks. The only way to return is direct, at my own cost, to China and the recommendation to take out insurance at additional cost. I can only imagine this is some kind of scam as it obviously happens frequently. I hope they go out of business very soon.

1
Date of experience: Jun 21, 2025
Ambrose Reed
Avoid - crooks

AvoidDo not buy anything from this company. They are nothing better than crooks. If I’d read the other reviews, I wouldn’t have tried them. Wrong size (by two whole sizes) sent after a wait of over 2 weeks. The only way to return is direct, at my own cost, to China and the recommendation to take out insurance at additional cost. I can only imagine this is some kind of scam as it obviously happens frequently. I hope they go out of business very soon.

1
Date of experience: Jun 21, 2025
Cwichelm Harris
AVOID

I placed an order on the 10th May, acknowledged and delivery due the 19th. I arranged delivery to my local pickup point. Yodel appeared to lose my parcel, after checking I was advised to contact supplier for them to raise it with yodel. This I did and received an email apology they would investigate and reply within 2 working days!! E- mail asked not to recheck as that would put my enquiry to bottom of queue. No reply, after 3 weeks I asked for refund - same email response - no further action.Guess I can just put this down to a bad experience and loss of money.AVOID making a purchase from them.

1
Date of experience: Jun 21, 2025
Garth Clark
I have notified Trading Standards about…

I have notified Trading Standards about this Company. This is a Chinese company (perhaps sole trader) 'supplying within the UK'. If you attempt to return, in my case where the shoes ordered smell so horrendously toxic I have had to put these in the garage to get the fumes out of the house, you are required to return to China 'at your cost'. They also appear extremely cheap with dreadful spelling errors on the branding, not the orthopaedic footwear sold. Any Company selling to UK consumers must observe UK legislation. Under the Consumer Rights Act and where goods are faulty it is the Seller who must cover the return costs. UK Buyers have 30 days, not 14, to return goods. I have seen this practice before from a company selling 'within the UK' and then requiring returns China. This appalling mis-selling needs to stop.

1
Date of experience: Jun 20, 2025
Ruth Adams
Returns only to China

Shoes were too narrow. Would cost almost as much as the purchase price to return them to China. The shoes come in a couple of days from London, but you can only get a refund if you post them back to China. Very annoying.

1
Date of experience: Jun 20, 2025
Posy Scott
I have notified Trading Standards about…

I have notified Trading Standards about this Company. This is a Chinese company (perhaps sole trader) 'supplying within the UK'. If you attempt to return, in my case where the shoes ordered smell so horrendously toxic I have had to put these in the garage to get the fumes out of the house, you are required to return to China 'at your cost'. They also appear extremely cheap with dreadful spelling errors on the branding, not the orthopaedic footwear sold. Any Company selling to UK consumers must observe UK legislation. Under the Consumer Rights Act and where goods are faulty it is the Seller who must cover the return costs. UK Buyers have 30 days, not 14, to return goods. I have seen this practice before from a company selling 'within the UK' and then requiring returns China. This appalling mis-selling needs to stop.

1
Date of experience: Jun 20, 2025
LuKevin51
Returns only to China

Shoes were too narrow. Would cost almost as much as the purchase price to return them to China. The shoes come in a couple of days from London, but you can only get a refund if you post them back to China. Very annoying.

1
Date of experience: Jun 20, 2025
Mainard
DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANYThe sandals are NOT uk size and very poor quality. Returns are not worth persuing as it will cost you even more with insurance and postage, there is also no guarantee that you will get your money back as the goods get stuck in customs in china and then exceed the returns time.SCAM

1
Date of experience: Jun 18, 2025
DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANYThe sandals are NOT uk size and very poor quality. Returns are not worth persuing as it will cost you even more with insurance and postage, there is also no guarantee that you will get your money back as the goods get stuck in customs in china and then exceed the returns time.SCAM

1
Date of experience: Jun 18, 2025
Denzel C.
Not as advertised - certainly not worth the money. Don't buy these sandals.

I'm not sure they can improve. The product I received is cheap and poor quality. Definitely not worth the money.

1
Date of experience: Jun 16, 2025

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