Review Time
Terrible experience with this brand! Whatever you do, please don’t buy from them! It is all just marketing and extremely bad customer service! I asked to cancel my order the day I placed it because I saw some really bad reviews about their so-called portable sauna (should have done this before but the marketing was unfortunately too attractive). They kept beating around the bush and eventually told me the product was already sent (100% lie). I never received an order confirmation mail, nor did I receive a shipping confirmation mail. Exactly 17 days have passed, coming up with all kinds of excuses telling me that they are not able to send me the confirmation mails, while I did receive marketing emails to join their affiliate program right after I placed the order (the irony).
Terrible customer service experience. I believe I was lied to as far as a return. I returned the product without ever using it. It was never taken out of the box since I did not have the space to use the unit. I was told a refund ticket would be sent to me once the unit was back at their warehouse. The unit has been returned for over a month at this point and I have not recieved a dime of the refund, and now customer service isn't answering my phone calls. I would not order a thing from these criminals. Send a cheap product for a medium price and not follow up with one ounce of customer service.
The instructions in the Chiller installation booklet caused a lot of my frustration. The images in the booklet shows the filter with the plastic on it and then connected to the pump. The pump didn't work because of the plastic and so I overtightened every connection to the point of stripping a few of the them. Once I removed the plastic the pump worked perfectly, but I now have leaks at some of the connections. Aside from the that it all works well
I placed my order on 6/28/25. It is 7/19/25 and I still do not have the order. Any and all of the tracking info provided by does not work. Customer service told me because they ran out and my order is coming from China….. I asked to cancel and get a refund. I was told I can’t cancel. I think this is all ridiculous, and the fact I’ve been asked to leave a review for a product I have never even received makes it worse.
The shipment had a minor issue and contacted customer support. They quickly answered and corrected issue with no problem. Great customer service and great product. Definitely would recommend to anyone in search of a sauna or cold plunge.
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