Review Time
Price was the best I found for everything included. The sauna is great I use it nearly every day. I can’t wait to hook up the cold plunge and start using it. Customer service was good so far as well. Very happy with the purchase.
I have been trying to get in touch with someone to replace and upgrade my sauna and pod that was purchased in August. Didn’t arrive on time and came in separate deliveries and was leaking from day one.. also after two months of use the pungent smell from the sauna , I asked to be upgraded to the largest dual heater sauna and new pod sent out as replacement and was willing to pay price difference… no responses, just waiting for team to communicate with each other to come up with a proper answer probably to void the 90 day warranty period
Ordered May 2025, shipping was very long. Product is of VERY Low quality, you can get the exact same quality "sauna" from AMAZON, the extra tropical heater stopped working after just over 1 month of use. Overall very disappointed and a WASTE of money.
I finally used it and it is hot, but I also bought the ceramic heater too. They need access hole for the cord for the ceramic heater, also the chair is for a very small person or child! I had to put a fold up chair in order to get up or possibly risk breaking the plastic frame. But it's a phenomenal unit I'm building a sauna I have the heater and the cedar, just need the 2x6's and rockwool also the sauna insulating wrap.
I had canceled my order within five minutes of going through the transaction. I still have not received a refund. The items were actually shipped. Some of the items were shipped about six days after the transaction went through the other items that were in the order still haven’t been shipped. However, they continue to tell me that I cannot Cancel the order because of how quickly they process everything. This makes zero sense now they are telling me I have to pay nearly $200 to have everything shipped back. This company is the biggest scam out there. They do not care about their customers.
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