Review Time
I got the big package with the Sauna Tropic "pro" added heated heater and the pod with the chiller. The Sauna feels like it has barely any insulation and doesn't nearly get to the temps as advertised. The added heater has yet to come in and shocker its coming from china. This company has a front as if its british when everything about it screams chinese at some low quality factory. The chiller hoses are horrible and the connections are leaky. The chiller struggles to get the water to even 55f without adding at least 8-10 pounds of ice. (Update) The pump for the chiller just decided to stop working already. What a joke. (Update 2) Now in April, no contact from Nurecover after contacting them about the pump not working and the horrible hoses. The Sauna heater got here weeks late to which I requested to return it for a refund. It's been over a week and they have made zero replies to me. As more time goes on I'm thinking these guys are a straight up scam company just selling dollar store chinese products.
I purchased a cold plunge and chiller from Nurecover and was sent information about joining Nurecover’s affiliate program. They provided me with a link and a login for Social Snowball. In good faith, I have generated multiple sales for them. However, when it came time to receive my commission, they completely ignored my emails and messages. For several months I have been trying to get in touch with them all while receiving consistent emails stating I was receiving commissions and sales. After contacting the business and affiliate emails, I reached out to the customer service email and was essentially given the runaround, eventually, the affiliate email responded saying commission payouts would be at the end/beginning of the next month. That came and went and nothing was credited to my account, still, I was receiving emails stating I earned commissions. Again, I reached out to receive the same response; nothing happened at the end of the month. I finally sent all of the email threads I had to the affiliate email, upon which they responded that I had used an invalid code (bear in mind, they provided the code and they provided a generator to make a code) and that I was now banned. No compensation, no commission, and having provided me with no prior warnings, or insight as to what I have done wrong. 🚨 WARNING to all affiliates! Do NOT waste your time promoting Nurecover. They will take your efforts and sales but will NOT pay you your rightful commission. I was very happy and motivated to sell a product I genuinely enjoyed but feel I have been led to promote and provide sales for a dishonest company with shady business practices. Stay away from this scam! 🚨
Returned Item in December 2024, with tracking number as requested. NURECOVER received the package in December 2024. No RESPONSE. I Contacted NURECOVER January 26, 2025, NURECOVER requested the tracking number which I emailed to them. I received this response "We have now forwarded the refund request to our finance team. Kindly note that it may take 10-15 business days to complete the refund. Once the refund has been successfully processed, you will receive a confirmation email from us."I followed up March 2025, I still have not received my refund. this is the 2nd response "Thanks for getting back to us and we are sorry to hear that you still have not received your refund. I have requested a follow-up on this with our finance team. Once this has been completed shortly, we will send you an email confirmation." 10 days later this NOT TO BE TRUSTED company NURECOVER, still has not sent any email.
I am really enjoying my nurecover sauna. It's well constructed for the price. But there are some drawbacks, I bought the 2 person sauna and there is no way 2 people could fit unless they are standing and not very big people. Next drawback are the lights, they only last about 4 sessions of 30-35 minutes. Please upgrade this to plug in lights. Last drawback, not on this particular unit, shipping. I order additional items at the same time i ordered my unit and I am still waiting on them.
Everything was good. Some of the components could be higher quality, but overall everything works and is functional.The only complaint I would have is that it took 17 days for everything to be shipped. Considering the advertisement says 3-5 days, that's pretty far off. But if you're patient, everything will show up
Quite literally a scam company. Sent incomplete order with missing items and missing parts. Not responding to phone calls, live chat help or e-mails. *Edit* Please can I ask how you will get my order details considering TrustPilot doesn’t have them? So far email communication has been non-existent so I await your comms.
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