Review Time
I love Office Depot in Woodhaven Michigan. Recently went in to take care of some faxing for retirement. I’m not familiar with faxing but the manager Robert was very helpful. Instead of doing it for me he sowed me step by step how to work the machine and payment method so I would know how next time I had to send a fax. This is my favorite Office Depot. Thanks
Do not order from them. I ordered a camera. My credit card was charged and on their site it said my item was shipped the next day. 3 weeks later was fighting with representatives ( all outsourced to foreign countries) to get my money back. Finally a supervisor was able to See the item never shipped. I asked why it was so hard to find this out ( was on phone 30 min), she admitted it was a drop ship item and they had to contact the actual seller! She wanted me to wait for another Camera to ship, I was firm I wanted my money back, after about 5 minutes of arguing with her she relented and credited back my charge card. Do not do business with them. I assumed wrong that Office Depot was a huge reputable company!
ordered a new file cabinet for my new office on Dec. 31. It was to deliver on Jan 02. At 9:00am tracking said it was delivered at 5:52AM & "left in a safe place". A chat was started to find out where "a safe place was" & who signed for it. After a lengthy chat, the agent said Office Depot's carrier Veyer said it was "lost". A credit would be issued & I ordered a new one. At 1:15 that afternoon it was delivered, but damaged & completely useless. Now a lengthy phone call later, the new one would be delivered on Tue 7th & bad one picked up. Lengthy phone call on Wed. New one was awaiting approval, then on hold, then on backorder. When a confirmation of cancel wasn't sent, another call, it's not on backorder. It's delivering next day. Tracking said "out for delivery" for two days. Next week, they refused to cancel & it would deliver Tue. Tuesday, yes it's on it's way. Later that day, no it won't deliver, it's in transit to them. The next day they will cancel but will take ***** hours. It delivered that afternoon, but no arrangements to pick up the damaged one. The return has been since scheduled several times & each time, no show & no call after having to give them from 8:30am to 5pm to show up. It was scheduled to be picked up on the 30th again. The driver showed up at the front office on the 29th. She was directed to the opposite side of the building. She drove off, left. Now they say they will pick up on the 30th, if not they will pick up on the 31st between8:30am to 5pm. Until they get it back, no credit for it. Numerous times they said they did an ******************** would call me in ***** hours to get it resolved. They never called & I found out that's because there were No escalations done. Now they hang up on me or keep me on hold. We still haven't gotten a credit.
Very disappointed in their customer service. Was misled by store that laminated poster would have a 2 day turn around and delivered to the store. This was not true. It took almost a week and was delivered to home, a day later than expected because UPS incorrectly re-routed it to a neighboring State. The poster had a few wrinkles and I asked for some reimbursement for all the challenges and customer service refused to issue credit on the credit card used. I asked a number of times for credit on the card and they insist it is a store/online e-credit.
My wife and I had just bought a Christmas present for the widow of my best friend, and we were anxious to get it to her before Christmas. We walked into the FedEx drop point in Office Depot at Arnold Commons and explained the situation to Brittany. We didn't have a box or cushion wrap or tape or anything except the gift to be sent, and Brittany was very helpful to point out where we could find these things in the store. She also helped us to select a shipping method which would get our gift there on time for the holiday. Brittany was very professional and polite as well. Thanks to her, I will be going back to Office Depot for my future shipping needs.
If I could give a negative score, I would. Had to call the HQ to get around $12 order cancelled after part of the order went through and I received it and the other part said there was an address issue with my cc (there absolutely isn’t). It was like pulling teeth and it feels like this company is living in 1985 with its capabilities and practices. I hate supporting the “A” company, but I will say if smaller corps want to compete, they are going to have to do better than this.
Paid for Fedex package delivery on Friday Nov 22, 2024, asked for overnight shipment that wasn't available. Employee stated they had the 2 days delivery and package would arrive on Sunday Nov 24, 2024. Paid and left package. Package wasn't showing up in system when I went to track, kept saying label was created and not picked up. I went back to Office Depot to inquire and was told package was picked up on Friday by Fedex. Called numerous times to Fedex and they said they don't have package to go back to Office Depot. No one wants to take accountability and is saying go back to other. Package just left Hagerstown and is suppose to arrive on Nov 27, 2024. It missed the deadline of delivery and Fedex and Office Depot is pointing the finger at each other and don't want to take the ownership of accountability. Where is the customer service. I just want a refund because the package wasn't delivered by due date.
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