Review Time
Worst online buying experience I've ever had! Website hard to navigate. Sent incorrect items and was impossible to straighten it out online, even leaving. a message which, of course, was never returned. Took everything to the nearest store 10 miles away to return wrong items and the manager gave me a big hassle. Never again.
October 21st around 3pm, I went to the Glen Burnie MD store to mail a package,there was 1 person in front of me and the employee Fredrick did not even acknowledge that I was there, about 15 minutes later after complaining about customers being upset and how he handled the situation.He finally came to help or so I thought,he told me to fill out information on computer but I needed help to fill out.He told me that it's not My Job and walked away.Another customer heard everything and came to help me,later at the end I asked him his name and he told me and only then did he explain about why he couldn't help me which I totally understand but the way you talked to me made me feel less then and I was very upset maybe more training in social skills and customer service I just hope he doesn't treat your other customers like that.Christina Conlon
I ordered a two drawer file cabinet from Office Depot/OfficeMax for my elderly mother online about four months ago. It was delivered to her complex in a timely manner, but the driver did not take it to the apartment; he left it in the common area and the unit was stored somewhere by an employee of the complex. When I called OfficeMax/Office Depot, they reported it delivered, but I told them we never received it, so they cancelled it and refunded my money. The people in customer service were actually quite nice. The refund was reversed about a week later, as I saw it reappear on my credit card, but no one had called or emailed to explain. This happened almost identically once more, where I got credit from a customer service supervisor this time, but it was reversed. About this time the building staff where my mother lives notified us they had found the file cabinet stashed away, and would leave it in the main reception area to be picked up. I called and the Office Depot folks again, and they were very nice, but the cabinet was not picked up and the credit was once again reversed. No one emailed or called to explain. I have tried again today to try to have them pick it up, to be picked up Monday, 12-23, so I have my doubts this will happen. The people in customer service at Office Depot/OfficeMax were once again very nice and understanding, but their online system is not the best, and a few of their people even expressed to me that they had issues with their online systems at times. So in conclusion, I would say the 800 number customer service people are very nice, but their system is not well designed and the customer service people do not seem to be able to control anything. People at upper levels in the organization seem to override them on everything they do, and there is no communication. I think store purchases at Office Depot/OfficeMax are fine, but the organization is not well prepared for on-line orders. 403430817-001
I placed an online order for shredding and was told I would be contacted with 3 days to set up a date. Ten days later when I contacted OD they said to call the shredding company. I had already contacted them and they had not received the order. After 3 phone calls to OD and 2 to the shredding company I gave up and asked for a refund. The OD rep I spoke to said it was my job to deal with the shredding company, not theirs. Very bad experience.
Store#6797. KUDOS TO THIS STORE FOR Hiring Jeily.what a pleasure 2 consecutive times I needed help in print. She is professional most knowledgeable and most pleasant. Service with a smile.Both times. I appreciate that and wanted to share.
Harmoney was a wonderful help to me!! I told her she should be Employee of the Year!She was knowledgeable, helpful, friendly and had great ideas. This was the Fairbanks, Alaska store on College Road.One of my receipts 16w9 4b5y 1qgf
Yesterday, I visited Fairless Hills, Pa Office Depot. I needed a printer as well as to return the defective one under warranty. I was fortunate to be served by Sabrina. She was super in every way and made it easy to return as well as buy a new replacement printer. The whole transaction was quick, efficient, pleasant and professional. Sabrina went over and above in making things easy including issuing bonus credit from the past purchases. I strongly recommend to reach out to Sabrina while in Office Depot .
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