Review Time
WORSE COMPANY! I placed an order on 9/3 for an A frame. They immediately call me because of a credit card issue. we get that fixed over the phone and the agent assures me that my order will be delivered on Monday, as planned. The order doesn’t show up Monday, Tuesday and then at end of day Wednesday I get an email saying my order never went through and to call in. I called in and speak with Office Depots Sri Lanka call center, which is A HORRIBLE experience. People BARELY speaking English and most of the time you can’t understand them so they apologize over and over and over and over. It seems like that’s the ONLY thing their call center is capable of doing, apologizing non stop. I was transferred to 4 different people and had to explain my situation every single time with them apologizing and telling me that they can’t help me. I asked the first phone agent to speak to a supervisor or manager to which he said there are none there right now but management should be available in a few hours. He kept wanting to disconnect the call and have someone call me back when management gets in the office. I instantly knew he was a LIAR! Why would a USA company who is outsourcing their phone center to India, not have management during USA business hours. (I called in at 9.45am) I was VERY adamant that I was not getting off the phone until I spoke with a supervisor or manager. After 3 minutes the agent said a manager is available now. So he transferred me to another phone agent so I got the chance to explain my situation yet AGAIN!!! After 40 minutes I finally got a ”manager” on the phone. To wish she began to tell me how it’s my fault the order didn’t go through because I should have called my bank to confirm the payment when through. That it’s not up to Office Depot to confirm payment was received. Which is REALLY weird because when I initially made the order there was an issue and someone called me immediately and said the problem was “fixed”! This “manager” kept cutting me off and trying to talk over me as I was explaining and asking questions.I finally asked the “manager” to stop talking over me and listen to me. This didn’t sit well for ”Ms.Manager“ because the next thing I know I was disconnected after being on the phone for 45 minutes. Oh, on top of all that.……The “manager” said that I could get my delivered on 9/16 now. Sssssssssooooooooooo………. Office Depot screws up this whole situation and then tells me I can pay full price for the stuff that was supposed to be delivered 3 days but I’ll get it in another 7 days. 🤡 🤡 DO. NOT. DO. BUSINESS. WITH. THIS. SHITTY. COMPANY. USA company, Outsourcing to India 🤮🤮🤢🤢
I used to shop at Office Depot often, but in the past few years, it’s decreased simply because the prices are not competitive anymore, but I still went there occasionally for convenience. However, they will never see me in there again after what I heard happened with Charlie Kirk. I don’t know what’s wrong with these people, but that was horrible. They won’t see me again. They may as well shut down. I don’t think anyone will have anything to do with them now.
The chat function is a joke. The chatbot absolutely knows no answers and the agent does not react. I tried it yesterday evening and now again. The only message I got today is "Hi, my name is Joyfull Motoung. It will be my pleasure to assist you today.". After that, silence. I waited 10 minutes and gave up
I ordered 3 clipboards from Office Depot and instead received a black pencil pouch I never ordered. The real frustration started when I tried to find a solution for the issue. I called their support line, got disconnected after selecting the prompts. I replied to the order confirmation email, but it bounced back. Tried online chat at 1 pm EST—well within their posted support hours—but no agents were available and no help articles addressed my issue. There seems to be no way to get a simple problem resolved without wasting hours on hold. For a large company, the lack of accessible, functioning customer service is unacceptable. All I want is the correct items I paid for, but the process to get them feels impossible. I shouldn't have to waste my time on hold over 3 clipboards.
Item damaged, no refund. The carrier listed the damage in the tracking report, yet a week later, no one had contacted me, refunded my money, or offered to send a replacement. This is for important medical equipment and I live in an area where it is not easy to get. I tried calling the "customer service" number and there are no live people - it is ONLY an ad for some kind of medical device. I found this extremely strange, and frankly, triggering. I was calling for help and instead was advertised to. Not OK. I'm trying to talk to the chat "help" right now and told them the package is damaged, in a facility. They then asked me to "take a picture" of it. Done. I have to have my bank reverse the charges. Took screenshots of the chat where they did not offer any solutions. Never again.
We called OD to confirm that they had in-home installation and computer data transfer. The desk top computer was selected at the store but was not currently in stock. The only option was to have it delivered to my home but could not make the appointment for installation. It must be done online. Online tech gave a number to call to schedule appointment when computer arrived. Called the number to schedule and was told that the new computer and the old computer would have to be brought back to the store to get the data transferred and then schedule installation. The computer was bought on the 16th. Customer service agents were rude, dismissive and unprofessional.
Orange city store is a joke.walked up to the copy center area, young girl sittingdown looking at her phone. so, she looks up can I help you? can you make copies of these 17 pages please. she tells me I need to leave them, and she will call me tomorrow when they're ready. holey crap holey crap and HOLEY CRAP!!! how fragging lazy can she be. but that goes way past lazy! hey cell phone was top priority.
Teck service at the Alcoa, TN store was the best from any store I've been to that worked with me present while transferring my data from a device with 2 accounts that required separation. Blake assisted me with getting my email, plus a recovery email, McAfee, how to export photographs without losing any. He took the time to ensure when I left there with my computer everything I required was set up ready to use. I'm an elderly woman and not computer literate and the service was outstanding from one of your outstanding employees.
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