Review Time
I ordered an accessory for my Microsoft Surface that I need for a class. Office Depot sent an email a day after I ordered it stating it was shipped. It was not shipped, in the tracking information it was only "Label Created". It is now 10 days after I placed my order and they are telling me that I will get information on my order next week. Not even saying where my order is or when I might get it?!! Again, I need it for a class. So I may need to buy it from somewhere else, but I need my money back. They need to follow up with their vendors. And "label created" does NOT mean something shipped. Super frustrated.
I placed an online order for a chair to be picked up in-store, but the store canceled my order and offered me a display chair instead. When I arrived to pick it up, the chair seemed to be fine. However, once I got it home, I discovered that the bottom was broken and had been taped and glued to hide the damage.I called the store to report the issue, but they essentially told me it was not their responsibility and that I needed to resolve it myself. Selling a broken chair and trying to conceal the damage with glue and tape is misleading and unacceptable. While I usually have a good opinion of Office Depot, this particular store has been disappointing. For the sake of a few dollars, they tarnished their longstanding reputation.
I went to return an Office Depot Brand price labeling gun. I was told that I needed to have the original package because it had a serial number on it that had to match the original receipt. Complete lie, Then I was told it was out of the return period. Again, a lie. According to the Office Depot website Office Depot branded products may be returned at any time. I was told in no uncertain terms that I could not return or exchange. When I went back the next day and attempted to show the Assistant Manager. Neither the Manager nor the Assistant Manager would listen to me. I was able to finally find a reasonable assistant manager at the OfficeMax who exchanged it. But also kept the new ink roller and almost full labels.
I placed an online order with Office Depot and the order did not arrive. I chatted the first time and was told the order would be replaced. A few days later I received and email from Veyer, their delivery provider, stating that the replacement was cancelled bc they had proof of delivery, and they shared a photo of an address that is not mine. I followed up with a second chat and was promised a refund would be issued. A few days later, I received an email from Office Depot saying the credit was cancelled because there had been a succesful delivery. Meantime, they had placed a hold for a new order on my credit card in spite of my telling them I did not want to place a new order. I think there was a third chat in there somewhere. Just got off the phone with a promise to resolve, so we'll see. But a lot of my time wasted on this already.
BOUGHT A $500+ OFFICE CHAIR, THEY THEN SAID THAT THEY"CAN'T FIND ME IN THERE SYSTEM FOR SAVINGS" NOW AFTER A FEW MONTHS OF RUN A ROUND OF MORE 20% BACK SAVINGS AND STUFF THE CHAIR IS A "BIG GUY CHAIR RATED A 500 LBS I'M 280LBS, NOW IT'S SWEAKING AND I'M FINDING PARTS OF RUBBER ON MY FLOOR. (IN LESS THE 9 MONTHS) NOT A HAPPY CAMPER
NEVER order for delivery with them. They use a random 7th party delivery service that no one has heard of. You cannot add delivery instructions for gate codes on the carriers page. They will "Attempt" to deliver and mark it not deliverable. When I finally was able to contact the delivery service provider, they could not even let me know when the package would be delivered, maybe in 6 months is about as good of an answer as I could get. Not a good experience. You have to first call Office Depot customer service THEN they have you call the carrier who could care less about your experience. The problem is I really needed the item that day so now I have to go out and buy another one (not from office depot) and hope that this one arrives in a timely enough manner that I can return it. Pure waste of time and money. When talking to customer service at Office Depot you could tell they could care less about you and your patronage.
Bought the chair for $569.99 and the warranty for 69.99 total cost with tax $681.58. Made a claim to Allstate twice. 1st was denied because as they said I didn't bought enough warranty (The one I got covered from $300 to $799.99. The chair price was $569.99), they asked me to resubmit when I brought prove that the warranty I bought was more than enough. Then was denied because "loss of resiliency" is not covered and sent me to read the contract. Will never get another one of the Shaquille O'Neal's chairs nor the worthless extended warranty.
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