offspring.co.uk

2.7
2.7 Based on 543 reviews

OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in L...

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Average Rating

2.7

/
5

543 Reviews

5 Star
37%
4 Star
4%
3 Star
3%
2 Star
4%
1 Star
52%

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Review Time

Mallory C.
Can't be faulted

Ordered a pair Made in England Dr Martens, which no longer seemed to be available on that site. Having subsequently read all the negative reviews here, I was a little concerned, to say the least. However, the shoes were dispatched the next working day, and I have received them today via Yodel, 3 days after I placed the order. An excellent service...... Quick update. Ordered a second pair of the same shoes in a different colour. Again, arrived in 3 days. Two purchases and two very positive experiences.

5
Date of experience: Feb 08, 2023
Romilda Harris
Absolutely awful app and site,i keep…

Absolutely awful app and site,i keep trying to add items to my basket but I just get the dreaded spinning wheel off death, useless

1
Date of experience: Feb 06, 2023
Russ Wilson
Better than expected!

After so many negative reviews, I was so scared that the same would happen to my order, however, my order came fast and within the time promised. I had recently exchanged my item due to getting a size wrong and was happy to see the level of customer service. I was able to get an exchange quickly and with no hassle!

5
Date of experience: Feb 04, 2023
Paddy Johnson
It's been 5 working days no dispatch

It's been 5 working days and I still don't have a tracking number... I paid even though it said the money would be taken out at dispatch and my order still hasn't been dispatched! This honestly feels like a scam website, don't order here!

1
Date of experience: Feb 03, 2023
Rita R.
All good

Hi all,So I purchased a pair and then read the reviews and was terrified but all turned out to be good: received the pair I ordered in size I ordered in 4-5 days :)

5
Date of experience: Feb 02, 2023
supmagie24
Good service.

Purchased some limited edition airforce 1s in the sale. Arrived in a couple of days with no issues at all.

5
Date of experience: Feb 02, 2023
Snowder
Expensive and terrible service

Paid for next day delivery last week which still hasn’t arrived. Customer service take 5 days to respond which is too slow. I have had to try and track down the parcel company and looks like they’ve lost it. Baffled as to what I’ve paid for, as it was more expensive than competitors.

1
Date of experience: Jan 27, 2023
order not delivered after 4 weeks

I ordered some items totalling over £30 on the 19th of December and have still not received my parcel. Money was taken out of my account straight away !!! I have also had no correspondence from them via email or text.

1
Date of experience: Jan 19, 2023
Elena
never responds, no news, nothing

awful customer service

2
Date of experience: Jan 18, 2023
Byron Smith
Bad experience

Bad experience , order not arrived . I dont have a limited edition trainers now*editedOrder number W65286876

1
Date of experience: Jan 18, 2023

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Business Details

  • OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more

  • email help@offspring.co.uk
  • language https://www.offspring.co.uk

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