Review Time
I've been a loyal customer of OnePlus. I bought OnePlus One, when it was first launched in India via the invite-only program. And decided to stick with the brand for almost a decade now. And now, it has lost its charm. The team doesn't care about its customers. I've been trying to buy the new OnePlus Nord 2T after researching about it and despite multiple attempts, for 4 consecutive days, during my busy schedule, trying to purchase via OnePlus store app, I couldn't buy it. I'd availed the exchange bonus, but the checkout failed not Once, but 6+ times. In the end, the company rolled back the exchange bonus and now I've to shell out more only because the app had bugs. The customer care team provided no solution. Imagine if buying is so difficult, how would after sales service look like!
I have been buying OnePlus phones since 2014-2015 and there's always been minor bugs but nothing major. However, as the phones get newer the bugs seems to get worse. I bought a new OnePlus 9 Pro and it's incredibly buggy to the point where even normal cell phone functions (i.e. phone calls, voicemail, messaging, and photos) all have some type of negative issue. The customer support team told me they'd send me some materials and instructions so I can mail the phone back and get it fixed or possibly get a new one free of charge... that was back in March and still waiting for the resolution.
I was ordering one plus Nord 2T 5G yesterday.Before this I was using one plus bullet wireless earphone by which I got impressed to the company but today when I sent the earphone for the service they denied saying that it cannot be repaired.They even can't replace with the new one.So I decided to cancel ordering mobile phone due to this poor service.Thanks one plus for giving this kind of service and saving my money.
Highly disappointed, pathetic company to deal with, NONE of the processes are in place, Customer care sucks, escalations don't work, and leadership doesn't care about customers.No positive response/closure to my REFUND complaint as below (sent almost a month ago), now pending for 2 months +. ========================================Dear OnePlus Leadership Team,It has been an extremely disappointing experience so far with OnePlus and I don't understand why I have been made to wait for my REFUND for over a month now.I would like to highlight here as below:I purchased OnePlus 10R mobile phone on 4th May 2022. Your executive came for delivery on 6th May 2022, I rejected it and returned the phone immediately on the same day.Since then I would have made almost 10~15 follow-up calls for REFUND credit. Why your Customer Care, Escalation team, and back-end teams are NOT able to REFUND my money in a reasonable time period (it should be 3~7 days at max). On 26th May 2022, you credited my account for the phone value of INR 42,999. Why ONLY partial resolution for this amount?Balance INR 4,999 is still pending for over a month now.What is so time-consuming process that you follow and why there is the absence of CUSTOMER CARE who doesn't bother to respond to my calls and emails?I fail to understand why can't you follow the same process for the balance amount REFUND as Ms. Reshma requested me to provide my account details.The question is, I made the payment in a single transaction, why you couldn't refund me in a single transaction? You refunded me a partial amount i.e. you have my account/Credit Card details, why do you need it again?Could you respond and explain why the OnePlus team doesn't have the capability to resolve the customer's simple complaints.Also, suggest you take appropriate action for inaction by involved team members as this delay is unacceptable. If such is an experience, it will be difficult for you to survive in such a highly demanding mobile industry. I have been a OnePlus customer for over 3~4 years now and have started thinking about whether it is worth continuing with OnePlus due to its questionable ability to resolve customers' complaints.Trust that this will be my LAST follow-up for this complaint.=================================NOT a TRUSTWORTHY brand. Should be rated as extremely poor or Zero if that rating is available.=================================== Received a reply from One Plus, the same ambiguous and open-ended mail without any commitment on what date it will be refunded, why such a simple and straightforward Refund transaction has been pending for over 2 months +. ========================================
Terrible company. OnePlus came out with an update that completely bugged out my phone. Finger print scanner won't work, notification bar won't pull down, my text messages don't come through, ect.. I tried calling support and ended up have to reach out multiple times as I was being told completely different things each time. Finally they told me I would have to send in my device for over a week to be repair no offer of a replacement device as I need a phone for work and cannot be without one for over a week. They told me there was nothing they could do to make things right after their update put a bug into my system. Absolutely terrible customer service and a terrible way to treat customers.
Worst service ever !!! Rating is 0 .Purchased LCD 55 Inch on 7 th of July till now no one have come for installation called many times to Engineer but FAKE PROMISES are being given by Oneplus,and till now its being 6 days no one is even bothered to reply on complain .
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