Review Time
You claimed my package was delivered, but my security video of the porch and driveway showed no vehicle arrived nor any courier walk up my long driveway to the front door . I am thankful adidas refunded me the cost of my workshoes. Although they declined me at first until I produced a security video. I can't believe adidas would partner with you and believe you take care of their business and customers. You couldn't even produce proof of delivery that you were in the area. I understand it's a busy season, but clearly, you mark delivered just to save face. If you delivered to the wrong house, our neighbors will let us know. There are no porch pirates in our private street. our cameras are for our pets or young children leaving the perimeter. Clearly, there was no delivery. Either the package is sitting in your warehouse filled with many undelivered packages, or your courier has gifted himself with workshoes. I hope he needed it more than I did. They were expensive. But to say you delivered when you did not is a lie. Your managers are only interested in metrics and bonuses. There is no commitment to service. The FBI should inspect your warehouse and see how many packages are being kept.
Like most, this is the worst delivery service I have ever dealt with, and that's saying a lot. They don't keep you up to date on the delivery status. You can't contact them directly to find out where their package is and when you use the "Chat" method or text, they simply don't get back to you. Worst yet, the package never came.
As with other reviews, I wish I could leave 0 of 5, 1 of 5 is too high.Never received package. Why would Estee Lauder use such a company? Estee did not help at all, told me to contact shipper. Like they haven't heard of these issues. 97% of reviews are 1 of 5. Told Estee that OnTrac has no support. Estee will not make good on the order and has been absolutely no help.I had never heard of OnTrac until I received tracking information. When I checked their reviews I knew I was in trouble.I won't order from Estee again and will be leaving them a similar review. I've been dealing with this issue for 5 weeks and it's still not resolved.
Companies should stop using now!In November 2024, I ordered items from Adidas and Levis. Both orders were supposed to be delivered by OnTrac. OnTrac reported the Adidas sneakers as delivered but they never were. Then they reported the Levis jeans as being less than 30 minutes away in Pittsburgh PA and undeliverable for 21 days due to bad weather. There was no bad weather in our area that prevented deliveries. Adidas was helpful in resolving the missing delivery. Levis made me wait 10 business days without any contact/updates from OnTrac before issuing refund.Businesses that contract with OnTrac need to stop pushing the burden on consumers. You are taking our money and wasting our time. Your partnership with OnTrac is ruining your brand and reputation!I am writing to express my frustration and disingenuous service provided by OnTrac.They provide unreliable service. Per my experience with two companies on two different orders.They lie to consumers. First reporting a package was delivered that wasn’t and second reporting another package was undeliverable for over 9 days due to weather conditionsThey do not provide a way to reach the company to talk with an agent about the packages. I have looked online and the only options are chat and submitting an online response.I wrote the Pennsylvania Office of Attorney General to express my concerns about deceptive practices. They were unable to successfully resolve the issue on my behalf. So, I am sharing here to amplify the voice of the customer.
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OnTrac is a parcel delivery company that provides e-commerce logistics, focusing on last-mile delivery with a competitive advantage for retailers through faster, more cost-effective, and reliable shipping.
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