Review Time
I had a very negative experience with Patreon’s customer support.I tried to purchase a course using a discount code, but Patreon’s checkout system did not give me any option to enter the code. On top of that, the payment went through without proper two-step verification (SCA), which is required under EU law.Because of these platform errors, I paid more than I should have. I immediately contacted Patreon support, but instead of offering a fair solution, I only received repeated copy-paste replies: “Your request does not meet our refund policy. This decision is final.”By the time they answered, the discount campaign had already expired. I even suggested a partial refund (50%), since I truly wanted the course – but Patreon flat out refused and closed the case, calling it “final communication.”This approach feels dismissive, disrespectful to paying customers, and very unfair. I have since opened a case with PayPal and will escalate further with EU consumer protection if necessary.I expected better from a platform that claims to support creators and their communities.
Patreon’s service has been terrible and exhausting. I cancelled my membership in Feb 2025, but they kept charging me for 5 months for nothing. Later, they claimed my card was linked to a “ghost account” with an email I’ve never owned — likely tied to their Telegram subscription link — which caused double billing.For months, support kept asking me for more and more “evidence,” even after I had already sent bank statements, approval codes, and screenshots. Their replies were slow and contradictory. Eventually, they admitted the ghost account existed and deleted it — but still refused to refund me. Now there is no response at all.This entire process has been torture. Patreon charges you for accounts you don’t know exist, offers no protection for customers, and leaves you to chase after your own money. Feels like a scam — check your statements carefully if you ever use Patreon.
I couldn't have had a worse experience. They didn't want to solve my problem with redeeming a voucher at all, and their AI support bot just kept repeating itself. I didn't feel like they wanted to help me at all. I won't be using it again.
I had no idea that I even had an account for this website, I must of clicked someone on tik tok and I have followed her through there. They tried taking money three times out of my account. I never even paid for a subscription and when I look at my subscription I haven't got any. Does anyone know how to stop any more money coming out of my account. Is it best if I delete my account?
I don't understand why any creator would use this company, or any subscriber would do it. I will never use Patreon ever again. Absolutely useless customer service. No refund despite being within my UK legal rights and outright dismissal. Avoid. Find alternatives.
I subscribed to a creator’s Patreon tier in July 2025 that clearly promised specific services. The creator delivered nothing. I contacted the creator directly with no response, then reached out to Patreon support multiple times.My case was handled by three different reps — Vanessa, Alex, and Kyle. Despite explaining that this was non-delivery of services (not a creative dispute), each denied my refund request by citing Patreon’s blanket refund policy. Kyle even said the decision was final and Patreon would no longer respond.I truly wish I had visited Trustpilot first to see how incompetent their customer service is. From my experience, it felt like no one ever seriously reviewed my case. The fact that Patreon allows anyone to create a page, advertise services, take money, and then leave refunds “optional” to the seller — even if nothing is delivered — shows a complete lack of consumer protection.This is about more than my $33. Patreon is enabling fraudulent practices and leaving paying members with zero recourse. If you are considering using Patreon, be aware: if a creator takes your money and delivers nothing, Patreon will not help you.
The worst customer service, I wish I had read these reviews before paying.An payment was charged to me early (I was planning on cancelling), through a technical fault of their site.I requested a refund and they tried to bin me off onto the creator. I reaffirmed that this is a fault of Patreon, not the creator, and they apologised and sent a "refund request" to another team member. I was sent a templated rejection email which just referred to their "refund policy", a technical fault is in their refund policy, but now they've just ghosted me.
Paid my subscription of £7.80 and had access to my account for one day!! It’s a shame i had to give one star as Im still chasing a refund!Whilst in principle of the business is excellent however the delivery mechanism is overly complicated and poor! As for customer service it does not exist!! For creators and my case guitar tuition their really has to be a better way to sell you service/product/ knowledge!
Purchased an annual subscription for Excessive Hoocho tier as that tier included "Have Hoocho answer your personal questions about anything relevant to the channel." After very slow response time to 2 questions I asked for a 2nd time for a refund. He states that no tier includes communication as a part of the tier. Ignoring the screenshot showing the benifet mentioned above. He told my carer that I joined for the 3d files and not communication even though I specifically stated before he 1st responded that asking him questions was the 'only' reason I joined as I never received a response from him from the years of question through Facebook groups and YouTube, and that I thought this must the the only way.He told my carer that he only responded out of politeness as it was a simple enough question. He says its Patreon's problem and Patreon says that it's at the content creator's 'Hoocho) discretion for a refund. Hoocho has thousands of paying patreons and all I was asking was have 11 of the 12 months refunded as it still has not been a month.My carer was polite to Hoocho and in return Hoocho was defensive and rude.All Hoocho followers, you are just a dollar sign to him. I am down $469.80 for a service I am not receiving.If I had an interest in the 3d files his $7AUD per month tier or $75.60 annual discount price covers that.He also has a Hoochoverload tier @$430.50 ΑUD per month or annual discount of $4,649.40 that offers the same benifets as the tier I chose.This can been seen via the Android Patreon app, I have since found post purchase that the Web version does not show these benifets. I only used the app version and didn't know that, yet Hoocho refuses to acknowledge that the Patreons app includes these benifets.I will not be using Patreon again, and have unsubscribed from Hoochos youtube channel.
I would award zero stars if it were an option. Awful customer service. Paid for membership but able to access members only content for just 1 day. Completed their online help request 4 times. Received a generic email response requesting more details which I provided each time then got radio silence. So if you wanted to give your money away for free, sign up with Patreon!
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