Review Time
8/20/2024. Bait and Switch Scam. Bought for expensive Tires for $1031. I was going on vacation trip that week. The store called and said my from brakes were metal on metal. gave me a price of $450 for brakes and rotors. I told them no I have a local mechanic who would do it for far less. around 250. He told me he would call back with a new price. Never did. Installed them anyway. Charged me $365. Furthermore, they never cleaned the tires when they were installed. The had sealant wax all over everything including the body of my car, rims, and tires.
The service area had one associate. He was on the phone wirh a customer as 4 people waited. One customer left. The associate was on phone for 20 minutes, not once did he look for someone else to help him nor did he acknowledge the customers waiting. The next customer in line took at least 25 minutes. I was there almost an hour before getting my vehicle. Also, the waiting room area is not accommodating to parents with kids. It is not easy to wrangle kids in that type of waiting area at service desk. In my case I have a special needs son who needed to be with me but no place for him to sit in the service area. Not a good experience for me at all.
Pepboys on schillinger, Mobile Al , was late opening , then he said, he couldn't do a tire rotation, because ge doesn't do them , his people will be there at 830 am , so why do talk open early , if your people doesn't get there till 830 am , and he wouldn't let me make a appointment the other day for Saturday , and he wouldn't let me make one for today either .He didn't have name tag , but he needs to be demoted.
The worst service ever. These workers think customers are so dumb. You schedule an appointment and they do not honor that. They will make you wait hours and when you ask how long it will take they gaslight you saying that there’s other cars in front of you. They say the best time to come is when the store open. Lies!!!! You will still have to wait forever. These workers are super slow. Replacing a battery should not take 4 freaking hours. What is the whole point of an appointment!!!
I strongly advise against using this service. I had an 8:30 am appointment for a brake pad change, but upon arrival, I was informed the mechanic wouldn't be in until 9 am, and my car would be ready by 10 am. At 10:08 am, I received a complimentary inspection report via text. When I asked about the status of my car, I was told the estimate would take another 30 minutes. Frustrated, I decided to leave. To my dismay, I found my car had been moved by the shop, parked in an illegal spot, and it had received a parking ticket. Initially, I was assured the shop had a contract with the city to handle such tickets. However, 30 minutes later, I received a call stating the regional manager would send me a check instead. What happened to the supposed contract with the city?
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
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