Review Time
Do not ever go to this place. I went and got my car after 3 days of sitting. They are liars and scammers. Meanwhile I took my car to Mr. Tire told him what’s going on with that store. He pulled my vehicle in as soon as I got there !! They lied and said Silver Rock never reached out when I was in contact with them the whole time I knew on Tuesday at 1 PM my repairs would be covered besides the left front tire because they asked Pepboys several times to send them a video. So I called Silver Rock and let them know what they were saying and so conveniently After I talked to Silver Rock, Ray called and said at 6pm saying it was covered they just reached out. Then lied to me saying it’s being worked on But told Silver Rock they never even got the part. I clearly have proof of what Silver Rock is saying. It wouldn’t have been a problem if Pepboys’s communicated like Mr. tire did! All pep boys wants is your money they can’t even be honest and tell you the truth just say we didn’t get the part. They’re MAD that they could not get over on me. I have a husband father brothers and uncles. Pep boys preys on women and vulnerable people! It’s so convenient how silver rock called and now yall are working on the car but told silver rock it hasn’t even been touched ! Horrible customer service horrible mechanics i will never step foot in this business again. They thought I was stupid and would fall for the bs. They all stood around like the fools they are. What they don’t get it karma comes back around and they will get theirs ten fold! I don’t care how I came there REAL BUSINESS MEN WOULD RECTIFIED THE SITUATION. Josh at Mr. Tire helped me soooooo much ! Go to them if you want honesty respect and amazing customer service go there. He never asked for a dime ! Pepboys constantly told me oh you have to pay the diagnostic fee KNOWING silver rock is responsible. Ray told me Tuesday I can come get it but I’d have to pay that feel before I take the car. Mind you I recorded every single conversation even when I went to get my car. Try that lying scamming 💩 on a dummy ! Do not give these dirty clowns your money! (MONROEVILLE location)
Absolutely terrible service. Aggressive customer service with loud profanity and aggression. Definitely not easy to work with. Immediately went to another tire place to spend my $2000. Will never be back. I will make sure everyone that I come in contact know that this is not a place to get any work done
My issues have been going on with these people for 3 1/2 months period. My car has been to three different Pep Boys. My check engine light is still on. They have done nothing but past the buck to include admitting the mechanic didn’t know what he was doing. The last time I took it back to have it checked. The young lady told me it would be two weeks before they could even look at it. And if there were 14 other Pep Boys, I could go to if I wanted to. The manager finally called me Jeremiah, who told me he would credit me back over $200 For the charges that they made and did not correct. I have not seen that credit on my bill yet. This is at the Pep Boys on Stateline Road in Southhaven Mississippi. I guess they learned my phone number because I got to where they would not answer my phone calls. They have done some good work and there are some nice people at these places. But this time they blew it and will not admit their mistakes. I did go to another store Pep Boys on Goodman Road in Southaven. That man’s name was Derek. He called a manager and told me I would be hearing from someone, but he passed me off as well. Not a very good place to do business, and won’t anymore.
They wont warranty their own PEP BOYS Battery. It has a 3 year warranty (over the counter) that says D-23. The battery states on the actual battery that is was made in February of 2023 right on the battery and the piece of garbage is dead and they will not warrant their own battery. Called customer service and they only want bank information. Why would they need BANK information? That sounds like a scam if I ever heard of one. Manny Moe & Jack are turning in their graves. What has always been my go-to for the last 45 years is now another terrible has been company. This is the Kresges or Woolworth of Tire and Auto..Never heard of Kresges or Woolworth?? That's because their awful customer service caused them to go BANKRUPT. Pepe Boys will follow suit.
Specifically for Clermont FL Sunrise Rd location. New owners over the years recently I think. Things changed. Just verified what I thought. SCAM. Gave me $1300 estimate for fishy stuff. Went next door to Dee Reliable nothing wrong with brakes, rotors, NOTHING.. Ceramic breaks squeak a bit normally. And did not need all those other repairs. Just got new brakes 6 months ago from Pep.and they were trying to replace one of those too. Beenna good 15 YEARS with old owners but sometimes good things END I guess. I'm a guy too .. what do they do to women??
DO NOT TAKE YOUR VEHICLE HERE IF YOU CARE ABOUT YOUR RIMS OR CUSTOMER SERVICE. I took my Genesis here today for tire replacement. I took pictures of all 4 of my rims when drooping the vehicle off. Fast forward to when I go get it. 3 of the rims was scratched I immediately ask the manager to walk outside and take a look and before he got up he said we didn't to it. He was very augmentative. I asked him to show me the damage in my pictures of where the damage is now. He could not do it. Bottom line they do not care about protecting your vehicle during service nor do they care about you as a customer. I would stay clear of Pep Boys. I asked for the DM number but I have since found out that the manager and district manager are good friends. Very upset about this! I take very good care of my vehicle and you put trust in someone to take care of your property and they damage it, take no ownership and treat you like crap. Pep Boys located in Auburn AL
Horrible experience. Here at Beverly, NJ.Brought my car in today. Explained that to them that I replaced the O2 sensor yesterday but the car started misfiring, so i put back the old O2 sensor and I brought the car to them. They said no problem we will take care of it. After finishing the work on the car and about to pay 611$ i asked them if i can try the car before paying. They said no. You have to pay first. But if the check engine light comes back and the car starts misfiring, just bring it back and we will fix it. I paid and drove off. 15 minutes later, the engine light came back off and the car started misfiring, drove right back to PepBoys and told them what’s going on. They said we can’t look at it right now. I said can you at least put the old O2 sensor back and refund me the money, they said they can’t because the work is already completed.I called my bank to dispute the transaction right away and now i am still waiting.When i went back inside and told them that I called my bank, they said okay. Have a good day.Dante the representative there was no help at all and just wants to charge you money for uncompleted job. Stay away from that Pepboys
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
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