Review Time
This store is basically just a front. They will charge you more than elsewhere, upsell you to work that you don’t actually need done.Then they may or may not do said work (you can only find out if you go for an inspection of it elsewhere) and make it impossible for you to claim any refunds. I don’t trust a word they say and neither should you
A shop in Panama City, FL was hired to install a clutch in my car. It was done improperly and they were given a chance to correct the install. They charged me even more money for the wrong fix, and my transmission ended up being destroyed. I filed a claim and it was denied with Pep Boys citing "no negligence." I called their corporate office, did other reviews, and contacted them via social media. Every time they respond I get "someone will reach out to you within 24 hours." It has been over two weeks with still no response. I now have a $10k bill to pay to get my car repaired and they refuse to even speak to me. Two months of hassle because of an inept shop. For a company founded by Navy veterans, it's a shame to treat a 19 year retired vet in this manner. Worst customer service I have ever experienced. Avoid Pep Boys at all costs.
They saw a teenager walk in and took full advantage. They reduced the bill from $1,200 to $500, only for the car to break down within minutes. They claimed they "found another issue" and wanted more money. This is a predatory cash cow operation designed to keep you coming back. They thrive on ignorance and take advantage of people. Shameful.
I went to pick up medicine for my parents I went to my car and it didn’t start right a way so I knew I needed a battery. I called Pep Boys in Paterson, New Jersey and spoke to a gentleman named Kerri. I asked how long it would take to get a battery he said an hour I didn’t have that much time because I have both my parents in wheelchairs and no one to care for them while I was gone. So Kerri asked what type and year of my car and I will get you in as soon as you get here.I will FOREVER be grateful for the service I got from them.Thanks, Dawn Fowlie
Yesterday I wasted 3 hours and almost $700 on 4 break pads and an inspection. The inspection was $100, so please explain why 4 pads cost almost $600.... No rotor work was needed, as the pads weren't required, but recommended. The inspection was done in an hour and the breaks were estimated to take another hour... No reason to go back here. The new car dealer with the $10m shop is cheaper and quicker.
I really enjoyed services from other Pep Boy locations. The location off Rockfish in Fayetteville NC is the worse service I have received to date. The company I purchased the vehicle from was going to pay for the services since I just bought the vehicle. I was told the squealing was out if everyones control and the brakes were at 90%. I just got the brakes done at another company, and I needed brakes and rotors. That was 800$ I had to pay for a service that the company I purchased the vehicle from. I'm not sure what prompted the bad service, politics or just laziness, but I would not refer any person that cares about their vehicle to go there.
I'll preface this review by saying that I only use Pepboys for oil changes, tire rotations and tire installations (my rims are already scratched up lol)In my opinion, trusting any auto repair franchise for anything beyond that is really rolling the dice. Many of the techs don't have as much experience as I'd like. They also charge an arm and a leg; might as well take it to the stealership. I was quoted close to $1000 for brakes and rotors. I went to a mechanic and was charged $240 (I bought the parts) for the same job.I usually take my car to the Lodi, NJ location. They are never busy and I get in and out. I've also taken it to the Hasbrouck Heights and Hackensack locations, and they are generally super busy. I have waited for well over an hour. Pepboys has frequent deals for coupons and tires, which I like. They don't try to pressure me to make a bunch of repairs, and I like that. I've never had any issues with any of the work I've had done.
I purchased tires online and had them delivered to my local Pep Boys. Unfortunately, I mistakenly ordered the wrong size, so I immediately returned them. My local Pep Boys told me they would keep the tires, but I needed to call the main Pep Boys number to get a refund. I did exactly that as soon as I left the store, and they assured me I would be refunded.It has now been TWO MONTHS since I purchased those tires, and I still have not received my refund. I’ve called at least six or seven times, and every time, I’m told the same nonsense:My case has been "escalated"They’ve assigned a case numberSomeone will call me back (spoiler: no one ever does)They repeatedly transfer me to the so-called regional director—the only person who can supposedly handle my refund—but it always goes straight to voicemail. I leave messages, and still, no one calls me back. This "regional director" is clearly beyond incompetent and should be immediately fired.The lack of professionalism, accountability, and basic customer service at Pep Boys is staggering. I am now paying interest on tires I don’t even have because Pep Boys has failed to issue the refund I was promised. I’ve had to file a discrepancy with my credit card company, and my next step will be contacting a lawyer to seek compensation for the stress and financial burden this has caused me.Pep Boys, this is absolutely unacceptable. FIX THIS NOW.
Bought a caliper here which failed in three months. Brought it back in they replaced the caliper. 15 months later the caliper failed again. They refused to reimburse the cost for another company to repair it as i did not bring it into a PepBoys. (When your brakes fail and leak, you don't really have the luxury of driving to the nearest PepBoys.)I would be very reluctant to ever buy from them again given that calipers should last much longer than a bit over a year.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
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