Review Time
How are companies like this allowed to stay in business? This is a large-scale scam operation preying on unsuspecting victims. I've got an estimate at Pep Boys for a control arm repair. According to the quote, the parts are around $630 each (readily available online for $80), and the labor cost for hoisting up the car and loosening and refastening four bolts is $760. I feel so sorry for people who actually fall for these crooks.
Made a reservation for 4 pm got at the shop like 3:45 attendant couldn’t even find my reservation , call prior to ask questions was told to make an appointment, the tires that I seen on the site said it was in- store when I got there they said those weren’t in ,waited more than 2 hours just to get my tires mind you when I got there the attendants weren’t attending to know one , service was rather slow store on Utica ave
DO NOT GO HERE. My daughter came into their service center and received the worst treatment. She did not get any fixes and when I tried to resolve it they threatened me with not releasing the car.Worst - they had no idea what was wrong with her engine! And she signed a tiny window at the register but had no idea she was being charged for doing NOTHING. Again, her car is not fixed. Then they tried to charge her $700 for her jammed door lock. Then Paul M at a store on 40605 Winchester Road, Temecula, CA 92600 today 9/24/24 HELD HER CAR HOSTAGE. Then when I question why she is being charged for nothing and Paul M flat out refused to give me the car for $60. The $60 makes sense if it is going toward the fix - but they didn't know how to fix it!I am appalled that they didn't resolve and they said the manager is not available. And THEY THREATENED TO KEEP THE CAR.
Thieves tried to Bait/Switch prices on me! 4th Ave Brooklyn. They lied on the phone that they would honer ad price. I brought 4 that they said were"unavailable" suddenly. The guy had me written up for tires at twice the price before I realized and walked out.
No overnight lockbox at Montano store in Albuquerque...caused me to wait there since 6am until guy showed up at 8:17am late to tell me it was taken down. No note telling customers anything. Also, at 9:15am the webpage still says closed...open at 8am ??????Not happy about missing work due to no info on your door...plus no one there at 8am.
I was running errands when I lost my brakes. I pulled into the Nile’s Ohio store without knowing if they could fix it for me. I explained my situation and they got me in and fixed it within 90 minutes. The gentlemen working that day were so considerate and kind. I would definitely recommend pep boys!!! Thank you
First issue was I did not qualify for a rebate they promised me.Second big issue is they scratched all 4 rims when mounting the tires. They said they did not scratch the rims but spent an hour trying to remove them with a buffing wheel and compound. They were able to lessen the appearance of the scratches on 1 rim and offered to spend more time working on the scratches, but I became worried they would strip off the clear coat on the rims so stopped them. I will never go back to Pep Boys and could never recommend them. Be very careful if having them install new tires on your rims.
On August 31, 2024, my husband and I called Pepboys in Lake Worth, Fl and spoke with Pat, who we have been working with in the past. We told him that the problem we had brought our car for twice already is doing the same thing. He told us to bring it and he would have someone take a look at. My husband and son, took the car and was called back a hour later. The Jamaican mechanic, that was on duty found a different problem. However, the problem was not related to the issue that we were trying to resolve at the time. The Jamaican mechanic became so, irate and disrespectful even, Pat had to walk away. He would not let us get a word in and he became very combatted. He even, told our son, you not paying for it, so I am not talking to you. He was very nasty man, that just wanted to be right and will not be quite. He was talking all over management, he had know respect for his bosses. Since we had been back and forth about the same issue and paying each time for something different. We felt like it was a switch and bait and they were not operating with integrity. They did not do a pressure test, this is why they could not pin point the area that needed fix and they was just making suggestions and hoping it would get fix, but did not. I don’t understand if they are mechanics and they have the tools to do the job, why is it they want to rip off loyal customers and be disrespectful about. I don’t understand how a person can be employed by your company and is allowed to continue with the bad behavior. His bosses has to walk away from their own employees that mean they do not have any control over the workers.
I had brake repairs done on my truck at PepBoys on June 21st. Just two months later, on August 26th, I nearly got into a serious accident because the brake caliper they installed fell off, locking up my front tire. This caused significant damage to my wheel and tire, and I had to pay $80 for a tow truck.The technician emphasized that I needed a new tire due to the damage, but when we got to the front desk, the employee, Jimmy, refused to order a new one. After a long private conversation between Jimmy and the technician, the technician returned and asked me if I had any enemies who might want to harm me—implying that someone else could have tampered with my vehicle. This felt like they were trying to shift the blame rather than taking responsibility for their faulty repair or parts.It has been three weeks, and I’m still waiting to hear back from management about this serious issue. I’m extremely disappointed with the lack of accountability and concern for my safety. I expected much better service and response from a professional shop.
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The Pep Boys: Manny, Moe & Jack is an American automotive aftermarket retail and service chain.
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