Review Time
Perry Ellis site recommended getting a certain shoe a size below your normal size, so I did, and it was too small. AND PERRY ELLIS WOULDN'T LET ME RETURN IT!!! Because the site said something like "Final Holiday Days Sale" - which is NOT the same as "Final Sale" which was their excuse for not accepting it.Should change their name to PETTY Ellis. And made the LUDICROUS claim that NO ONE in the organization had the ability to override it.
I went to buy a large jacket but they told me not to get that size and recommended an XL based on my height and weight. When I got the jacket, it was ridiculously oversized. I looked like a homeless person.I contacted the company and they told me that my order qualified for an exchange or refund. I asked for an exchange and they sent me a second email saying that they actually won't honor their promise.So I wasted my money on an unusable product that they recommended and I also have to deal with the fact that they're a dishonest company.
Twice I've tried to buy something and on both times they've cancelled the order afterwards with no info. Only after contacting support did they say that they don't have a good overview of how much stock there is and they can't ship out items even if they're marked as available. There's a stamp response about "unprecedented demand" etc. Seems sketchy and weird.
If I could give them zero stars, I would. This was one of the worst experiences I've ever had purchasing something online. I came across a jacket and pants through a Facebook ad and decided to buy them, even though I wasn’t familiar with the Perry Ellis brand. It took me some time to make the purchase, but I eventually did, using a first-time buyer discount of 20%.When the items arrived, they were too small. After numerous exhausting email exchanges, I was told I could exchange them with free returns—but I had to place a new order first, and I would be refunded after they received the returned items. Hesitantly, I placed a second order but decided to use PayPal this time due to my poor experience with the return process.Once I received the new order, I sent several emails asking for an update on my return but got no response. Out of frustration, I reported the issue to PayPal. Conveniently, the company responded the next day. I was supposed to receive a refund of $285.60, but they only refunded $219.15 at first. After I contacted them again, they refunded another $13.60. When I reached out a third time about the remaining balance, they claimed they had already refunded the full amount.I sent multiple emails with screenshots from my credit card transactions proving the discrepancy, but they have chosen to ignore me. I have since disputed the charge with my credit card company. PayPal couldn’t help with the second order, as it was considered a valid transaction.Never again!
I ordered three pairs of pants; somehow, one was a different size than the other two I ordered and requested an exchange, for which they provided a shipping label. The item was returned on Feb 5, 2025, and one week later, the correct size was not shipped. Email exchange stated that it can take THREE WEEKS to exchange!!! Item has been paid for, and this length of time is absurd!!! Avoid this company at all costs!
I purchased a pair of boots from Perry Ellis that didn’t fit and decided to return them. Over a month has passed since I sent them back, and I have yet to receive the promised refund. Despite repeatedly reaching out to customer service, I’ve been met with no resolution and a frustrating lack of assistance.The customer service experience has been nothing short of deplorable. A brand isn’t just about the products it offers but also about how it supports its customers after the sale. Unfortunately, Perry Ellis falls severely short in this regard, leaving you completely on your own.If you like their clothing style, I strongly recommend shopping in-store to avoid the headaches of dealing with their online services. However, given my experience, I’d advise against purchasing from Perry Ellis altogether. A smooth and respectful post-purchase process should be the bare minimum, and sadly, this brand does not deliver.
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Apparel for the modern man. Timeless men's suits, classic dress shirts, underwear and fragrances, and designer denim. NEW, no iron, Travel Luxe Collection.
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