Review Time
Pod point have been excellent from start to finish. Installation was smart and clean with cable runs both internal and external.Customer service was also really good which is really important with this type of kit, we had a problem with our charger with one of the settings which customer service talked us through and sorted remotely within 2 minutes on a Sunday morning, also walked me through the app - Carl was really helpful.
I didn’t have to wait long in the telephone queue and had a great experience sorting out an issue charging our car. I had a very competent and patient call handler who talked me through the process of getting the app up and running. At no point did I feel I was being pressured when I had to get the account set up. Great experience, many thanks for helping out.
The installation guy was very informative and friendly. It was installed quickly, but i wanted it elsewhere. He explained where it would be best to be put and installed it there. Now I can't get my bins down the side of the house, it sticks out too far. The weather was awful today and I really appriciate him doing what he has, but it is not practical. I was not aware this would be an issue until after he left. Ideally we wanted under our porch. I did ask if he could put it through my garage. He said he would look at it. But it was installed on my side path instead which is very narrow anyway. How can this be improved please? It is costing a lot of money for this and we would like it put right please.
Our home charger had stopped charging. This was no fault of Pod. We didn't realise we needed to contact Pod when we had new Solar Panels installed.We spoke to Karl who went above and beyond to get the problem rectified. My charger is now working well. Thank you Karl and Pod.
It was pur first time using any commercial charging point so it was good to know that there was a telephone helpline number on the side of the pod as we were a bit confused. Carl answered our call really quickly on a Saturday afternoon its good to know you can get help. Carl was so patient with us and we were set up charging in no time.
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Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
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