Review Time
After contacting podpoint for help over reestablishing web contact with my unit, I had someone in a very difficult call with a broken/interrupted phone link. I was referred to someone in the uk who sent me an email that I found impossible to follow. Then, on contacting the phone link a second time in frustration, the respondent was Aljibar Alsad, a Customer Support Executive who was amazingly helpful. Clear and polite and a delight to speak to. He sorted things out on no time. So a big thank you Aljibar.
Installed and worked fine, then they changed the app, without informing me. The charger only works for about 2 hours then stops. Not impressed by their lack of support. It’s a great when it works but they need to up their game on the support front.
I was contacted by Pod after leaving a charger in my internet basket, who answered my questions. I was able pay easily and a date for installation quickly supplied. On the day the fitter turned up within the time slot and worked effectively and cleanly, explaining the app after installation.
Really bad service! Was recommended by BMW and received a discount for PodPoint. They rescheduled my install on 3 different occasions. First time the engineer had overran on a job, they told me 30 minutes before he was supposed to arrive after I had waited in all day for him to arrive. The second time, again they told me a few hours before he was supposed to arrive and this time he was unwell. They then suggested I wait nearly 2 weeks for a new install (bearing in mind I had no charger). Try to speak to a manager, no joy, extremely painful to discuss anything with them. Only after kicking off and demanding a refund did I get a rescheduled appointment for later that week. On the day of the third appointment... you guessed it - they called to say that an engineer had called in sick (a different engineer to the first two). The appointment was scheduled for 8am and they called at 9am to tell me. They then managed to get another engineer who arrived at 13:30 for an 8am appointment. Didn't seem like a big deal to them so I can only imagine this is acceptable as per their standard, if I hadn't paid upfront I would have gone for another more reliable brand and had it installed a lot quicker than PodPoint did. From initially contacting them, it's been at least 3 weeks.
I phoned Pod with a technical query about my Solo 3 charger. I spoke to Carl Kevin Santos, a Customer Support Executive, who gave outstanding help and advice, not only identifying the cause, but also suggesting a way to eliminate another possibility. His explanations about the possible problem were very clear, imparting sufficient knowledge for me to identify clearly that the problem was not the Solo, but my charging cable. Fantastic service, can't recommend him enough.
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Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
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