Review Time
Terrible communication at head office and significant delays which meant I incurred very high costs to charge my vehicle publically for 3 months. The initial delay was due to me needing to get my property unlooped (Not Pods Fault), which took about 4 weeks to resolve, the remaining 8 weeks was due to poor/No communication despite chasing a lot. To compensate, they removed the £200 fee for white trunking which ended up being within the free of charge distance anyway. The installation was great (in general), but if you like the way your property looks internally, be prepared to redecorate as the engineer dragged his drill across my ceiling and walls like a toddler with a crayon. Did I complain? No, I didn't bother at this point as I had lost faith in the companies customer service weeks ago. The charger itself is great and looks super smart. It takes about 12 hours to fully charge a Polestar 4 to 90% but would I recommend the comapany, absolutely not.
All queries were promptly responded to. Haydyn who came to fit was great, made contact and moved his day to accommodate my circumstances. Cannot fault his service and he even secured a loose pipe that I had not got around to. Overall a very good experience.
The installation engineer had to make two return visits before he was able to activate the charger, due to the quality of the power supply into my property. He showed patience and perseverance and seemed happy to come back and complete the job.I was also impressed by his attention to detail, his insistence that, quite rightly, everything had to be safe and his communication regarding what had to be put right with my power supply.A clear demonstration of how best to use the charger rounded off a successful installation.Communication with Pod Point has been good throughout the whole saga, which has been very reassuring when I thought the installation might never be completed. That is just what a customer wants when difficulties arise.
I had an appointment between 8/12am on the 31/03/2026 engineer did not arrive at the allotted time. After spending 45 minutes on the phone C/S advisor said we have an afternoon app between 1/5 pm. On speaking with the engineer he said we were scheduled for the morning slot the night before but when he got his route for the day we had been changed to the afternoon. No communication ref this change- we were asked previously if we could change and I said no as we took morning off work, so we had to increase the time off work (at a cost). The engineer was excellent in his fitting and communication. I was expecting Project MANAGER call back to explain what has happened- to discuss compensation for the morning wasted
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Pod is one of the UK’s leading EV charging providers, powering homes, public spaces and workplaces. We were innovators right from the get-go, helping people make the switch to electric in the very early days of EV travel. Today, a quarter of a million customers trust us to be the heart of their EV life, and we power over 5 million miles every day.
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