Review Time
Misleading delivery dates. I placed an order selecting tracked 48 hours delivery. That was a week ago. Even accounting for the weekend, that waiting time is misleading. So far not even a tracking link. This is a sub par service for a company charging a premium for their items. I tried contacting customer service and mid way through typing the message I was cut off with a message saying there are too many customers trying to get in touch atm... on chat.
Misleading delivery dates. I placed an order selecting tracked 48 hours delivery. That was a week ago. Even accounting for the weekend, that waiting time is misleading. So far not even a tracking link. This is a sub par service for a company charging a premium for their items. I tried contacting customer service and mid way through typing the message I was cut off with a message saying there are too many customers trying to get in touch atm... on chat.
I ordered three items from the outlet section of their website, but only one was delivered. When I checked the delivery email, I noticed that the other two items had been removed from my order without any explanation.I immediately went back to the website to see if they were out of stock, but both items were still available. I had justified the delivery cost in my mind based on receiving three items, so ending up with just one item—almost equal in value to the delivery fee—was disappointing.I contacted customer service through their online form three days ago and have yet to receive a response. Overall, not a great experience.
Ordered items in the childrens sale on December 16th. Did not recieve a working link to track my order from the company, they eventually provided this after I requested it three times. The tracking number they provided then showed no updates from the 13th of January onwards. When contacting the Merchant they provided a picture of delivery, provided to them from GLS, that displayed the package left outside on the ground beside a gate. I don't blame the Merchant for the delivery location, but they have provided no solution to the fact that I have not recieved my order and I've had to do a chargeback.
Still waiting for my order of baby clothes after 8 weeks. The delivery is so dreadful it really does seem like a scam.Realistically with a newly arrived baby the clothes will soon be unwearable due to growth.I have bought significant amounts of PO.P from Fenwick for three other children and the products are great. And I have bought things for the new baby PO.P this week from Fenwick. But I’ll never be suckered to using online again. Someone needs to be shown the exit at PO.P surely?Compensation not mentioned.I eventually received a refund after realising that the customer service agent , despite trying, couldn’t seem to get the warehouse to make the delivery. I think that she was really nonplussed by her experience with the warehouse. So yes a legitimate company. What is going wrong when there are such amazing products, which we still buy in the store- but not online.Received a digital £10 gift card via the person who tried to get my delivery resolved- thanks!
Great quality products but DONT BUY ONLINE! Customer service are disgraceful very bad I have order a lot clothes to my son 3 weeks already I don’t have a tracking link. And no answer to my emails. It seems like a SCAM Terrible experience buying online. 0/0Never again!
Great clothing but customer service is absolutely awful. Family member kindly gifted us a gift card but it won’t work in store or online. Have left a message with customer service and no response. Logged on to the online chat (only open from 8-10am!!!) and they say they can’t help me because it’s too busy. No phone number to reach anyone. If you are that busy then hire more staff! We are now left with a gift card we can’t use.
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