Review Time
Incredibly happy with the service received from Audi Poole.I purchased a beautiful A4 S line Estate ,I’d like to thank Hayley for being incredible throughout the entire process, friendly knowledgeable - truly professional. Her customer service was next level! The attention to detail Audi provide when buying a car from them is truly outstanding. I am so pleased with my car,and gift wrapping it on the day of collection was a surprise and such a nice touch, made me smile a lot ! All in all fantastic service and fantastic experience -I cannot praise them enough .
My partner made an enquiry.Multiple emails back and forward with Elle.Unnecessary questions asked we requested a video. No video received after asking multiple times.Contacted another dealer.Picked up our lovely new car today.I wouldn’t even service it here.
I am deeply disappointed with my experience purchasing an Audi S5 from Audi Poole. From start to finish, the level of service was unacceptable, and their lack of honesty and professionalism has left me questioning the integrity of the dealership.Firstly, Audi Poole failed to perform the pre-sale 149-point check that is promised with Audi Approved Used cars. The vehicle was sent out with:• A scratch in the paintwork that wasn’t present when we paid the deposit.• A chip in the windscreen.• A broken heating element on the air conditioning.• A passenger door lock that didn’t work.• A GDPR breach, as the previous owner’s personal information and bills were left in the glove box.These issues made it clear that the car did not undergo the promised 149-point inspection or even receive a basic valet before being handed over to us.When we handed the car over for repairs, Audi Poole failed yet again. The door lock still didn’t work, and the previous owner’s documents were still in the glove box when the car was returned to us. To make matters worse, the car had developed a rattle, so we took it to our local Audi dealership for a second opinion.Our local Audi garage informed us that the car was flagged as mapped/chipped (TD1), which voided the warranty that Audi Poole had assured us was in place. Not only does this violate Audi’s Approved Used Car policy, but it also constitutes a major misrepresentation of the car’s condition at the time of sale.Audi Poole has been dishonest and unprofessional throughout this entire process. They sold us a car that should never have been marketed as Audi Approved Used and failed to address the issues we raised. I strongly advise anyone considering a purchase from Audi Poole to think twice. Trust is essential when buying a car, and unfortunately, Audi Poole has proven themselves to be entirely untrustworthy.
I have not bought a car from a main dealer for many years but I was really impressed with the service and attention to detail I recieved to ensure I was happy with my purchase. Ivan really wanted me to be happy and worked with me to make that happen! The unveiling was a touch a class
A7 purchased 2 years old. Within 36 hours it required a litre of oil. Minimal attempts to apologise by Poole Audi. No attempt to offer me recompense. Three weeks later Poole Audi informed me the new clutch fitted required further new parts to be fitted - in Poole. Minimal explanations - little attempt to offset inconvenience to me and 300 miles on the clock. Purchase Process - Delays in responding to my emails and difficulty in contacting my salesperson. Who also asked my former occupation on two occasions. Intrusive. Delay in car being ready for collection. It's an excellent car. Hopefully nothing else will go wrong with it.
Recommend Poole Audi wholeheartedly. We had recently visited Audi Bath with the view of buying a Q5. Disastrous visit, they were totally awful and we walked away without purchasing.Joe at Audi Poole, was informative, non pushy (which for us is definitely a no no for us) friendly and professional. Explained everything thoroughly, in a non rushed way. Very happy with our S3 and the part exchange involved. We will return at some point and hope Joe will be there, as we will definitely ask for his help and assistance again.
I recently purchased an approved used Q3 Sportback from Poole Audi. It was a great experience. There was no pressure to purchase. We were given the help and time to find the right car for us. We picked the car up and the car was presented in excellent condition; and we were treated as if we had picked up a brand new car. I have no hesitation in recommending Poole Audi to anyone who is considering their next car!
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