Review Time
A real pleasure to be met by Luke Stacey who treated myself and my good lady with great respect and gave us a full whole hearted and truthful run through the options at our disposal. We were very much impressed with his knowledge of the vehicles and passed on his own personal experiences to make our decision a lot easier. The experience was amazing, from making initial contact to receiving our beautiful new car.Thank you !
We were greeted by a lovely friendly lady on our arrival and offered coffee - very good coffee!The sales person who sourced my new car for me was just amazingly helpful and made me feel extremely special when I picked up my new car. The whole team at Poole Audi are professional, knowledgeable and so friendly. Even though I have two Audi dealerships on my doorstep, I will travel the longer distance to Poole to source my next Audi.
I recently took my beloved Audi A4 for her annual service at Poole Audi. Despite extensive roadworks in the area, delaying me and other Customers, the staff were coping well with the queue of vehicles forming in the Service Reception area. I was provided with a new A5 courtesy car which clocked up it's first 1000 miles as I left Poole, and enjoyed a welcome latte while waiting for the A5's keys. I had already provided additional items to be checked/replaced including new wiper blades and replacing the battery in my spare keys and this was checked with me before I left.During the day I received a WhatsApp message that my vehicle was ready for collection, together with a video detailing the work and checks undertaken. On my return at the end of the day, and while enjoying another latte, I had to apologise for forgetting to leave my spare vehicle keys. They were swiftly taken away and the battery replaced.Everyone I dealt with, before and during my visit, was courteous and efficient. This is not my nearest dealership but well worth the 50+ mile journey for the quality of service received.
Thank you, I had such a wonderful experience when buying my Audi. I was a little uncertain at buying a new car as I have been so used to the Mini I had, had for 15 years. However, the whole team were extremely welcoming, very patient and couldn’t do enough to support me through the process. I am extremely grateful, particularly to Dan for the time he spent with me and for explaining & answering all of my questions no matter how small / silly they seemed. Thank you!
Laura was nothing short of incredible throughout the process of buying my Audi Q3 Sportback. After I found my car online, Laura was able to source my Q3 from another Audi branch quickly and efficiently. Laura had it in preparation imminently and ready for collection within a week! Her manor and professionalism is a credit to Poole Audi and I hope that I am seen by Laura in the future!
We didn't expect to be able to get the car we wanted so quickly, and even though we ended up buying a used car, the service was absolutely amazing. When there was a problem with my car I was part exchanging, they resolved the issue immediately, even though it was my own oversight. Hayley has been especially helpful, reassuring and a great pleasure to deal with throughout. I couldn't have imagined a better experience!!! Thank you.
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