pooleaudi.co.uk

4.7
4.7 Based on 190 reviews

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Average Rating

4.7

/
5

190 Reviews

5 Star
88%
4 Star
3%
3 Star
2%
2 Star
1%
1 Star
6%

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Chris Cosh
Poole Audi ⭐️⭐️⭐️⭐️⭐️

Easy to deal with considering the whole deal was done via email / phone

5
Date of experience: Jan 31, 2026
Edward Aikins
Great experience from beginning to end

Great experience from beginning to end. Customer service was top notch also.

5
Date of experience: Jan 30, 2026
Ailsa Boardman-Hirst
We won't be going anywhere else, other than Poole Audi,in future!

Superbly helpful and personable staff, who gave frank and open advice and helped us make decisions regarding our car chose. Trading in was made easy, along with hand over of cars and documentation.Clear explanation and walk through of new cars key features and workings. As promised, follow up calls were made and checks that all was well. Would certainly recommend and will be back again when we need a replacement car.

5
Date of experience: Jan 21, 2026
Manny M
Excellent service

Excellent, honest service. Purchased a used A4, very happy with the experience, any issues or queries were quickly responded to and quickly resolved. I would definitely recommend this dealer to anyone considering an Audi.

5
Date of experience: Jan 03, 2026
Briony
Great service,smooth process

5
Date of experience: Dec 31, 2025
John Cooper
Great service

Great service. Quick delivery and great car (Q8). Very happy to recommend Poole Audi

5
Date of experience: Dec 17, 2025
Nikolay Kolev
Excellent car buying experience at Audi…

Excellent car buying experience at Audi PooleI had a fantastic experience purchasing my car from Audi Poole. From the very beginning, the sales team was professional, friendly, and extremely helpful, making the whole process smooth and stress-free.Everything was explained clearly, with no pressure at any stage, and communication was excellent throughout. The team paid great attention to detail and ensured the car was prepared to the highest standard.This is exactly the level of service you expect from a premium brand like Audi. I would highly recommend Audi Poole to anyone looking to buy a car and will definitely return in the future.

5
Date of experience: Dec 08, 2025
Alok
Wonderful and smooth experience

I had an excellent experience with the Audi sales agent Laura Pennington. She was professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. Every question was answered clearly, the entire process was smooth and transparent, and the attention to detail was outstanding. From the first interaction to delivery, the service exceeded my expectations. I highly recommend her to anyone looking for a premium car-buying experience.

5
Date of experience: Nov 28, 2025
Sandun Rodrigo
I recently purchased an Audi Q8 e-tron…

I recently purchased an Audi Q8 e-tron in November and wanted to express my sincere gratitude. The salesperson, Matthew Osborne, I worked with was exceptionally helpful and knowledgeable. He made the entire buying process a truly pleasant experience. I am very happy with my new vehicle. I highly recommend their dealership to anyone considering a new car.

5
Date of experience: Nov 24, 2025
Robin Hill
Shocking customer service

Shocking customer service. New Audi A3 Hybrid booked in for a complete lack of heating while in electric mode. Fix should have been 2 days, 10 days later problem not resolved. No replacement vehicle, Audi technical very slow to offer resolution. Communication with Audi Poole and Audi UK has been very sadly lacking. This is my third new Audi, but I’m afraid never again. As a good customer, I’m not valued at all. Sad, but Audi need to get their house in order.

1
Date of experience: Nov 13, 2025

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