pooleaudi.co.uk

4.7
4.7 Based on 190 reviews

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Average Rating

4.7

/
5

190 Reviews

5 Star
88%
4 Star
3%
3 Star
2%
2 Star
1%
1 Star
6%

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Adam Attree
Superb service from Matt, Lucy and the team at Poole Audi made purchasing our new car an enjoyable e

Superb service from Matt, Lucy and the team at Poole Audi made purchasing our new car an enjoyable experience from start to finish. Couldn't recommend them strongly enough to anyone looking to buy a new car.

5
Date of experience: Mar 28, 2026
R. Stainer
A problem free experience

The purchase was a straightforward transaction. All questions were answered with clarity and the deal was completed without any problems.

5
Date of experience: Mar 05, 2026
Ron Lawrence
Failed again.

Failed again.Car booked in for a MOT on 4th March, which thankfully it passed. The customer service was excellent with frequent cups of hot chocolate.We were shown a video made by the technician of a chirping bird like noise from the radiator area. After some discssion it was agreed that our customer service lady would contact us to arrange a suitable date to have this investigated. This has not yet happened. However the noise has now stopped so it is not a problem.

3
Date of experience: Mar 04, 2026
Sandra Dower
I have recently bought a fully electric…

I have recently bought a fully electric car. The customer service I received went above and beyond. I cannot thank the staff enough for making the pick up of my car so memorable

5
Date of experience: Mar 01, 2026
Samantha
We purchased two new cars from Poole…

We purchased two new cars from Poole Audi.Laura looked after us through the process with excellent customer service.Would highly recommend the dealership and in particular Laura.

5
Date of experience: Feb 16, 2026
Adam Attree
Superb service from Poole Audi

Superb service from Matt, Lucy and the team at Poole Audi made purchasing our new car an enjoyable experience from start to finish. Couldn't recommend them strongly enough to anyone looking to buy a new car.

5
Date of experience: Feb 14, 2026
Mike Caslin
Top tier customer service.

From start to finish the customer service was top tier. It was a quick and smooth process and I was kept up to date and informed about everything.

5
Date of experience: Feb 09, 2026
I recently purchased my Audi Q3 and…

I recently purchased my Audi Q3 and received outstanding service from Luke Stacey. From start to finish-he was professional, approachable, and incredibly helpful. Even though he had a very busy diary, we never felt rushed at any point.Luke took the time to explain everything clearly, answered all of our questions thoroughly, and made sure we were completely happy with the car before we left. His knowledge and patience really made the whole experience enjoyable and stress-free.

5
Date of experience: Feb 06, 2026
Nigel Butler
Ryan Winsor who looked after us from…

Ryan Winsor who looked after us from start to finish to purchase our New S3 .. brilliant 👏 customer experience & nothing was too much for Ryan to deliver an exemplary experience... His Communications are to be applauded... Thanks Ryan

5
Date of experience: Feb 06, 2026
Min Yuan
Smooth transaction & great customer…

Luke Stacey, our sales rep, has been very helpful to ensure the whole buying experience running very smoothly and professionally. Communication was very efficient and timely. The experience with Poole Audi has been extremely satisfactory as always.

5
Date of experience: Feb 05, 2026

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