Review Time
Preordered in March for a July release and got told in August there was an issue with the order in the warehouse and they would get it sent out. Then about 6 weeks later was told it was on back order and would be delivered by the end of January. So cancelled and ordered from Amazon and received the same pop the next day. Also made another order in April for a September release, have just cancelled that in the middle of November as it’s nowhere to be seen and probably wouldn’t have arrived anytime in this millennium. Honestly one of the worst experiences I’ve had with a company. They sell one thing and somehow manage to suck at that.
Made a pre-order in March 2022 for a May release. Now November the Pops are available in shops but apparently, they are having trouble with the supplier! I would imagine they oversold the pre-order and are now unable to fulfill their quota and are just hoping customers will either do nothing or just ask for a refund and move on. Well, they are one of the biggest Pop sellers in the UK but treat customers as a hindrance once they have their money. Any query is responded to with a standard "it's not our fault, please just wait" response. They have your money and do not care anymore. I have closed my account and will just buy from any other shop!SINCE THEN HAVE TRIED TO CLOSE MY ACCOUNT (THREE TIMES!) BUT JUST RECEIVED THE STANDARD REPLY; SORRY IT'S NOT OUR FAULT IT'S THE SUPPLIER'S FAULT! I WANTED TO CLOSE MY ACCOUNT BUT THEY DON'T EVEN READ THE MESSAGE JUST PRESS "AUTO-REPLY #1" OR JUST ANY RANDOM REPLY, TRY IT, YOU'LL SEE! So, I GUESS THEY WILL KEEP THE ACCOUNT OPEN TO PAD THEIR NUMBERS EVEN THOUGH IT WILL NEVER BE USED BY ME, SAD REALLY, IF THEY HAD JUST ACTUALLY BOTHERED TO SPEAK IN PERSON RATHER THAN JUST IGNORE ME I WOULD HAVE CONTINUED TO BUY FROM THEM. WELL, THEIR LOSS IS SOMEONE ELSE'S GAIN!
Absolutely shocking service. Pre-ordered items back in May and have subsequently cancelled all of them as PIAP support staff are unable to offer anything other than scripted responses without reading message.Would not recommend using unless they can guarantee stock of the item you require.Will never use again!
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