primark.com

2.3
2.3 Based on 121 reviews

Wear. Share. Inspire. Welcome to the official Primark Facebook page. www.primark.com...

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Average Rating

2.3

/
5

121 Reviews

5 Star
21%
4 Star
7%
3 Star
3%
2 Star
12%
1 Star
56%

Filtered Reviews

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GrangStarr
Just read they will shut all its stores across UK. Then found out it's only closing for 24 hours for

Just read they will shut all its stores across UK. Then found out it's only closing for 24 hours for Easter Sunday. I was excited for a second. I hate primark. Reminds me of a jumble sale or carboot sale. Clothes are draft excluders. Also can't stand Rita skank Ora. No role model.

1
Date of experience: Mar 12, 2026
GrangStarr
Just read they will shut all its stores…

Just read they will shut all its stores across UK. Then found out it's only closing for 24 hours for Easter Sunday. I was excited for a second. I hate primark. Reminds me of a jumble sale or carboot sale. Clothes are draft excluders. Also can't stand Rita skank Ora. No role model.

1
Date of experience: Mar 12, 2026
Rosemarie Childs
Self service tills

Spent half of my lunch break in Drogheda choosing some items to purchase.Could not wait in Q as it was so long. Too many self service and not enough tellers.Have had to stop shopping in penneys during the week for this reason

2
Date of experience: Mar 12, 2026
Daniela Santos
Careful with the Essence brand products - allergy r

I bought this last week and have had the worst experience of my life. My face and neck turned red and burned. Stupidly, I gave it another try the next day because I wasn't sure the issue was this, and guess what? Again, the same problem. Because my skin was already sensitive, it has been 3 days now, and I still have my face red in some areas, and it is very itchy. Be careful….

1
Date of experience: Feb 09, 2026
richard
Exeter store

Exeter store. Messy.Untidy, Leaks from ceiling with buckets everywhere.Long queues, changing rooms -1 closed.Went to ground floor changing rooms with large section signposted 'women' and tiny section on right signposted'unisex'.So why is there no sign for men? Disgusting! and a lot of disgruntled customers sharing same view and staff had no answers.

1
Date of experience: Feb 07, 2026
Faulty Boots…

Purchased a pair of boots end of September. Not worn til Nov & complete sole has cracked. Took them back to Primark Belfast city centre. Didn't have receipt but showed bank statement which manager didn't even bother to look at. She offered me £3 refund for boots I had paid £20. She said I wasn't entitled to full refund as didn't have receipt. I brought boots back home as wouldn't accept £3 for them. I'm not a happy customer at all. Definitely won't be buying footwear from them again if this is way they go after 2 months wear.

1
Date of experience: Feb 02, 2026
Ian Hartley
I bought thermals for men from primark…

I bought thermals for men from primark and let me say they are worth every penny.I went fishing in them for a day and passed wind at roughly 1230 pm in them. It was only at about 1530 when I got home and stripped off that it hit me. I was kept warm and dry and reminded when I got home of the quality of the said garments . Top warmth and comfort , would recommend

5
Date of experience: Jan 18, 2026
Sheila Allder
Too Small…

My Daughter and I bought a box of Knickers each. Same Boxes, same size different Colours (4 pairs per box). Her ones are so obviously bigger than mine and sized correctly. Mine are too small. A return Taxi to take them back would not be cost effective. Disappointed

1
Date of experience: Jan 16, 2026
Elizabeth Douglas
Disgraceful exchange policy

Disgraceful exchange policy, especially when only wanted to change size of a gents fleece that was bought as a gift. We were told no exchange allowed. Primark need to review there policy.

1
Date of experience: Jan 03, 2026
Appalling

Did an online click and collect order 10 December to collect on 18 December money taken from my bank straight away then bounced back in 2days later contacted customer service twice who were no help whatsoever couldn’t tell me wether it was out of stock surely stock is allocated to you when you do click and collect they didn’t have that information this was the first and last time I will use primark click and collect received an email on Christmas Eve your parcel is ready to collect then several emails stating I had 1 day left to collect another you have 3days ???? Never had such a bad experience with any other company with click and collect if I could give less than 1 star I would .

1
Date of experience: Dec 18, 2025

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Business Details

  • Wear. Share. Inspire. Welcome to the official Primark Facebook page. www.primark.com

  • language https://primark.com

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