Review Time
I bought eyelashes then as soon as I got home five minutes later I realised that they didn't come with glue so about ten minutes after I bought them I went back to the shop and asked to return them and I hadn't even opened them and they said no so I asked can you at least provide me with some eyelash glue and they said no so I didn't have a very good experience and think they should provide glue with all eyelash set I'm never buying eyelashes from primark again and I certainly don't recommend them at all hopefully you will reconsider putting eyelash glue with the eyelash sets not a separate thing for more then four pounds more -Daisy Mendes
After speaking to the girl at desk about the item being a gift and being too small, and not having a receipt she refused to exchange it. Said it was head office policy. It is appalling, so many people have very little these days and some may not have any other gift this year, which means if they can’t have an exchange they have nothing for Christmas!!! Well done Primark for NO Good Will to children this year! You should be ashamed of yourselves. Don’t buy from Primark. Disgraceful service. Out to make even more money from the poorer people.
I had a very frustrating experience in the Bournemouth store and have now emailed the help us Primark email three times since 21st Dec with no reply. All this inconvenience over £10 but it’s the principle that matters. How can such a large retailer refuse to offer any alternatives if a receipt genuinely gets lost? I provided alternative proof of purchase. Baffling. I shall take to the phone now as email appears beyond this company!
Bought a pair of sneaker, a shirt, and a pants, all were on sale but showed original price in the cashier, staffs were very impatient about it and won't bother to check when after discounted, the amount was still inaccurate.. the staffs in the fitting room won't stop gossiping about other customers. Do they pay to work there? That's why the attitude? Won't even go there no more even if they give away their products for free.
We recently visited the centre:MK primark and was very disappointed and disgusted at the attitude and laziness of the staff. Both myself and my husband visited the beauty section to have our eyebrows waxed. There was a lady in front of us asking for the same service… the member of staff on the reception couldn’t be less enthusiastic. She point blank said no to the lady I. Front of us.. and to myself and my husband… saying they were busy when the whole of the beauty section was completely empty. I am bringing this behaviour to your attention because your staff are turning away paying customers just to have an easy day. But are giving your company a very bad reputation for poor customer service
I was told if I was to contact customer services that you would be able to help. This week I tried to return some items that I bought before my holidays and I was refused the return or exchange for items I had taken to the till due to them being slightly outside the 28 return date. I explained to the store attendant and then supervisor that I am 28 weeks pregnant and have been poorly and unable to return these items. The items I wanted to return total between £50- 60 which is a lot to lose with items that don't fit me and a few that didn't fit my children. As you are aware there is a bit of a culture with Primark that encourages us to spend freely with lower prices, however I am so disappointed that I have done that and been met with such a strict returns policy. As a bit of insight I would like to say I was 25 weeks pregnant when I bought these items, your changing rooms on the women's wear level were closed, the store was extremely hot, staff directed me to other changing rooms that were just as busy and then then I queued for about 30 minutes to make my purchase. Its really hard and a challenge to shop there when you are not pregnant never mind pregnant. At the very least I was only expecting to exchange - no more but I travelled all the way to Warrington to have a wasted journey and it just really upset me as other retailers (like New Look) didn't even ask they just did the returns without a query. I was even more disappointed that the human factor didn't exist to understand the challenges as a pregnant woman in your store has had and why I just bought items without trying on. With other retailers relaxing their returns policy, some going to unlimited! It’s clear that it encourages repeat purchases that are far more valuable.PRIMARK VALUE NO ONE just want you in and out of their stores and your money. Zero service. Get to a better shop, plenty that have better quality online and in stores like new look that deliver to your door and don’t have this issue. First store that I’ve ever known not to even exchange with a receipt even after the date! It was a day or two!
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