primark.com

Primark West Bromwich

Primark West Bromwich, never had any issues but this time the customer services and managers were horrible, think they were in a rush. I bought a pair of Disney Mickey mouse black school shoes from the school section of the shop for 4yr old.My DD went to school and came back with the bleeding at the back of feet just after 1 day of wear.I bought her another pair from a different shop.When I went back to return the shoe to Primark, the lady at the till made faces and gossiped to her colleague that if she or her kids have this issue she won't return them but buy them other pair from CLARKS.Then came the lady manager and her statement was: those shoes are not the school shoe but the fashion wear and parents should buy from big brands to have comfort shoes.So I felt they were promoting other brands and if they knew these shoes are the fashion shoe they should have put it on clearly and not on the school section, so that customers shouldn't buy them.None of the staff showed any kindness or concern,no responsibility of misleading information. None of them offered any exchange or any gift card.Rubbish customer service and manager statement was legendary. So PLEASE DON'T BUY DISNEY MICKEY MOUSE SHOE FROM PRIMARK FOR SCHOOL.

Date of experience: Sep 14, 2023

I bought a pair of pyjama bottoms on…

I bought a pair of pyjama bottoms on the 26th of August which I cut of the price tags and tried to return them on the 29th of August as they had a rip in them after just three wares. I pointed out the fault to them and they said that they could not take them back as all the tags where off and they couldn't resell them anyway. As I have a learning disability I struggle to stick up to people so I did not know how to argue back, that this is a fault and that the rip was not a result of anything I had done. I will not be shopping in Primark again after this experience.

Date of experience: Aug 29, 2023

Struggled in past what to chose from my…

Struggled in past what to chose from my full basket. What happened to pull along baskets, carry can be heavy. So I did not spend hundreds of £. Now neither myself or husband can't find anything we like. Have u changed buyer???? Looking forward to cafe opening, it's GREGGS, millions of them was looking forward to primark cafe something different. Spotted 4 boys looking at clothes with pasties in hand, yuk. at

Date of experience: Jul 21, 2023

Purchased a pair of trousers did not…

Purchased a pair of trousers did not try on at shop. Turned out to be a bad fit. Whent back to exchange was turned away then found my receipt eventually and was turned away again for it being over 28 days! Frustrating I only wanted an exchange they have causes me so much stress awful when you spend hundreds and they fuss over £14 of an exchange!!!!!

Date of experience: Jul 01, 2023

STAR

Jenna (manager)at the Market street Manchester branch is a star. She went above and beyond to find me a suit trousers in the required size.She definitely saved the day when all seemed lost.

Date of experience: Jun 29, 2023

Improve sizes in ur underware

Improve sizes in ur underware. Alot of young ladies are small in the back starting at 28 going up to ff g cup. You have nice young range but not everyone can ware them. I have a 13 and 15 year old neither can buy from you guys being 30 ff and 28 E

Date of experience: Jun 15, 2023

22 checkouts only 6 open 🤮🤮🤮🤮🤮

Date of experience: May 16, 2023

Nothing went wrong.I Wanted to buy…

Nothing went wrong.I Wanted to buy summer wardrobe for 2 kids only to find out that they do not do click and collect at most of their branches in the north east so I am unable to purchase anything. They do not sell online so if you live in the sticks like me you go to H&M instead who do, do online shopping. I think click and collect should be available at all the stores not just in Cities. A Grimsby Mum

Date of experience: Apr 13, 2023

Management should be ashamed of themselves!

I will be honest, but I will find it very difficult to be constructive, as I have just discovered that Primark's customer service is shocking. They do not even understand the meaning of the term. I am a 67 year old lady who lives alone and have no family. Unfortunately I was rushed to hospital 3 weeks ago and taken into resus with heart problems, before being admitted for 2 weeks, This meant that I was unable to return some goods to Primark within the 28 day timeframe. I have spent several hours calling not only Head Office but also 4 stores to ask if I could have a couple more days to return the goods, as I am not long out of hospital. Nobody ever answers the phone, even at Head Office. In fact you are cut off after it rings a few times. Unlike Next and M & S and Roman, Primark does not "have a heart" and will not allow me to return £20 worth of goods a little late - even though I can provide proof. How could I possibly return on time, when I have been "blue lighted" with sirens into hospital? I have been told that you are unable to help. Your staff could not even wish me all the best. What sort of training do you give your staff? I am mortified to learn that this is what you think of your customers. I am seriously thinking of taking this to the papers.

Date of experience: Mar 24, 2023

Your employee a sales assistant at your…

Your employee a sales assistant at your Wolverhampton branch. Her name is Selina. She is exceptional, a credit to your store. Whatever the day or time she is cheerful, pleasant and welcoming. Always a smile and a quick chat. My daughter and myself have watched while we queue and she never changes whatever type of customer she is serving. I would be very grateful if Selina could be congratulated for her great attitude as previously stated she is a credit to Primark. WELL DONE SELINA

Date of experience: Jan 23, 2023