primark.com

2.3
2.3 Based on 121 reviews

Wear. Share. Inspire. Welcome to the official Primark Facebook page. www.primark.com...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

2.3

/
5

121 Reviews

5 Star
21%
4 Star
7%
3 Star
3%
2 Star
12%
1 Star
56%

Filtered Reviews

Filter Reviews

Review Time

Ana Johnson
Laura at MK1 Primark delivered…

Laura at MK1 Primark delivered exceptional customer service. Her impressive attention to detail stood out as she not only helped me place an online order but also informed me about the convenient Click and Collect service, which is fantastic. Truly outstanding support

5
Date of experience: Dec 06, 2024
EH27
Went to the Sunderland store

Went to the Sunderland store, went to tills to pay for my 4 items.The sales Assistant asked me if I wanted a paper carrier bag which I excepted her offer, only to find it was a small bag and I said to her, you won't get all those into that bag.Her reply was oh I will.She proceeded to roll the items upwith the hangers still on the garments. I stopped her and said, get a bigger bag and fold the garments up, instead of rolling them up. Her reply was my manager said this is how I have to do it and she will be watching me and I will get wrong. She finally got a bigger bag, and proceeded to fold the items up, but with the hangers still attached to the garments. I explained it would be easier if she removed the hangers. She finally did remove them folded them up and placed them in the bag.I paid for the items and started to leave the till point, when Security came running upto the till point. She had called security onto me, for asking for my garments to be folded and bigger bag. Shocking service.

1
Date of experience: Dec 04, 2024
GhostDiam
Has to be the worst website in the world

Has to be the worst website in the history of the world. So slow it practically crawls and when you try to register it won't let you, just says names cannot begin or end with whitespace spaces? Tried on desktop and phone. Complete rubbish!

1
Date of experience: Nov 02, 2024
Tracy R.
Rubbish website

Rubbish website, many items not available in all stores. Little wonder the words tacky and primark go hand in hand.

1
Date of experience: Oct 22, 2024
Obadiah Foster
Absolutely love everything in primark

Absolutely love everything in primarkIt's my favourite shop

5
Date of experience: Aug 24, 2024
zak2809
Primary Hull - overcharged again

Primary Hull - 4th time overcharged for items in a row. Good job I’m checking the screen as they are going through. 3 weeks ago bought some jeans and got overcharged and came back 3 weeks later and was overcharged again for same pair. Clearly this is becoming standard practice.

1
Date of experience: Jul 13, 2024
MC31
Only Yesterday in Düsseldorf

Only Yesterday in Düsseldorf, Germany your workers and Security threw Out a Young man and His Baby girly with a broken arm For sitting on the staircase Side waiting For His wife to Finish Shopping.We are living in a civilzed world where the customers should BE treated with Respect.lndeed a very shameful incident on the part of the workers and Security of Primark in Düsseldorf in Germany.For your information the Familie was from another state , Kassel, Germany.They CAME to receive this insult.Shame on the Management If they dont respond to this allegations

1
Date of experience: Jul 13, 2024
Marian C.
Shocking service,2 shorts purchased on…

Shocking service,2 shorts purchased on Sunday ,receipt lost ,went to fort kinaird to buy a lot of items and wouldn't exchange,left shorts ,didn't buy anything,thanks for Ur help ben

1
Date of experience: Jun 06, 2024
Caden T.
Stevenage Store - Bad Attitude

Stevenage StorePlace is a dump and 6 staff (teenagers) standing around talking. I watched a pair of girls pass same item between them a number of times in an attempt to look busy. They didn't move for 15 minutes. Clothes all over the floor. Elsewhere one customer asked a query about prices as the denim table had sale and non sale items mixed up and and was told "look on the label".I approached a member of staff wearing no uniform or badge but had headset on so I assumed she had some leadership role. I asked her why the store was a mess and why she allowed staff to chat instead of help customers and was curtly told "madam, let management do their job". Hmm, that's a professional response. I stood in front of her while she actually rolled her eyes. Her reply should have been "thank you for bringing that to my attention, I will deal with it now". It appears the weekend staff stand around and the weekday staff spend hours sorting their mess.Well done 👍🏼😐

1
Date of experience: Apr 28, 2024
Beatrix Foster
Primark Edit is fantastic!

Shopped in Middlesbrough store this week. The store was well organised and clean. The 'Primark Edit' section had some fantastic items of a really high quality. I'll definitely be calling in again.

5
Date of experience: Apr 12, 2024

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More