Review Time
Seriously. What is up with this company? They never reply to emails. Is there any customer service at all?I ordered two pairs of velcro sandals (‘ Flat strappy tie-dye sandals REF. 1704/740’). A size 6 and a size 7. When you receive shoes from a company, they usually appear to be in an unused condition, right?The size 7 pair of sandals were squashed together in the bag, with the velcro straps haphazardly and barely attached as they were entirely bent backwards. I wish I’d taken a photo. It looked like someone had tried them on and in an immense rush, stuffed them back in the plastic bag without actually strapping the velcro back on, meaning the actual sandal straps now and deep creases. But whatever, right? Things like this happen I suppose. Maybe it somehow contorted itself during transit. However, upon deeper inspection of the sandals, they both had strands of human hair attached to the velcro. Light brown-blonde hair. I have black-brown hair. The hairs were so interweaved within the velcro. Three hairs! I checked the soles, dirty of course. These sandals has been worn by someone who seems to have a problem with hair loss, or maybe cleanliness, I mean how does your hair end up within the velcro strap within shoes and then Pull and Bear send it to me as new stock? Crazy!
I have now given up trying to deal with my complaint through Pull & Bear, as their staff have proven dishonest, disorganised and, quite frankly, useless.I had a pair of £20 jeans for Christmas - the stitching came undone and I asked to return them. Over the course of trying to deal with this (and a complaint), I had to use their chat once, send 11 emails and call six times (most of which lasted over an hour). After six weeks of fighting, I eventually managed to return my jeans, but I am still waiting for my complaint to be resolved two months later. Time after time staff members promised me that I wouldn't have to waste any more of my life and that they'd take responsibility for my case, but each one proved themselves to be terrible at their job and a liar. I told Gloria I had lost all faith and she promised to call me back with an update; it didn't happen. I then spoke to Anna, who offered me a 5% discount code. I told her this wouldn't do, then she put me on hold for 20 minutes and hung up. I then spoke to Joanna, who promised me she took pride in her job, that she was different and that she'd keep me updated - she wasn't and did nothing.As the staff have no power and you can't speak to a "manager" or the team responsible for dealing with complaints, I sent an official complaint. I told them I wanted the staff to be dealt with and that I wanted some compensation in the form of a voucher for having wasted months of my time. After chasing multiple times, none of my concerns were answered and I got offered a 10% discount - I am not spending more money to receive compensation. Pull & Bear, without doubt, has the WORST customer service I have ever experienced. The staff are poorly trained, useless, unmotivated liars and management should be ashamed of themselves and their workers.
Absolutely useless to deal with the work company I have ever come across!!! Ordered and money was taken out of my account and the items haven’t been processed and they’re refusing to believe that I’ve even ordered even though I have proof of money being taken out!! They hang up the phone and all!!!!
I bought a jacket and shortly thereafter local guidelines went out about staying at home. It wasn't a good idea to be out shopping in the first place, but it's definitely not a good idea to out to return the jacket now. When I finally got to chat with an actual person in their online chat support, I still just got a "sorry" and "you have to go the store to return" plus the macro answer about returns. All I wanted was to extend the return period so that I can at least go on a non crowded day.
If I could give 0 star review I would- I ordered from PULL&BEAR just over a week ago and they failed to deliver my order past the expected delivery date. They also owe me £20 worth of clothes they they are made from order. I’ve contacted them via email, tried the number they recommended that isn’t even running and called them out on Twitter and I’ve been ignored and insufficiently dealt with on all occasions. I will not be shopping here again!!!!!!!
For Christmas my mother in law ( who is 86), bought me two Tee shirts from PULL&BEAR WESTFIELD STRATFORD, which are the wrong size. She kept the receipt but they ended up at her accountant with all of her paperwork for her annual tax review. Now I didn't know when she had purchased them as she couldn't remember, until we went and collected her paperwork yesterday. It turns out that she purchased the items in November. So the deadline for returns was 3/12/2019. Christmas Day is 25th December. So even when I opened the presents the deadline had passed.Anyway today finally I got the opportunity to go to PULL & BEAR to exchange the items for the correct sizes. Now I understand that the deadline had well and truly passed, but all I wanted was to exchange and not a refund. The customer service representative said that I was to late and also the item has been reduced, ( I wasn't expecting to be given the difference back, in fact I told her that I was happy to forego any refund as I just want a different size). She told me that I would have to speak to customer services, so she gave me the number. I called them and I got more of the same.The thing is is that the items still have there labels and price tags on and are still in the Christmas bag that PULL &BEAR put things in if they are to be a gift.So now I am stuck with two Tee shirts that are far too big.I am very disappointed with the level of inflexibility shown, and I will never return to one of what used to be a favourite shop for me.I suppose they will make very good dustersDisappointed doesn't come close...?On the other end of the scale, she also bought me some White Tee shirts from John Lewis at the same time, they where quite happy to exchange for the right size.
I ordered a gift card on 30 December and it has still not arrived. I have contacted Pull and Bear 3 times, but have just been told things like 'hopefully', 'we are very busy after christmas'. This was a birthday present which is already late. I asked for a refund, but 2 days later I still have no confirmation of this. Do not use this company, because if you have any issues you will not be able to get them resolved.
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